Sophia Bernazzani

Blogging @HubSpot about customer service. Cat mom & friend to all animals. She/her.

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Published Content

264
blog.hubspot.com
Article
Customer Loyalty: The Ultimate Guide
December, 13 2018
blog.hubspot.com
Article
The 6 Stages of the SaaS Customer Lifecycle
December, 12 2018
blog.hubspot.com
Article
How to Create a Survey in Excel, Word, Google, Facebook, & SurveyMonkey
December, 10 2018
blog.hubspot.com
Article
8 Ways to Use Social Media Customer Feedback
December, 9 2018
blog.hubspot.com
Article
IaaS vs. PaaS vs. SaaS: Here's What You Need to Know About Each
December, 5 2018
blog.hubspot.com
Article
What Is Churn Rate? [Definition]
November, 30 2018
blog.hubspot.com
Article
Instagram Stories: What They Are and How to Make One Like a Pro
November, 27 2018
blog.hubspot.com
Article
Net Promoter Score Benchmarks to Help You Understand Customer Loyalty
November, 16 2018
blog.hubspot.de
Article
So erstellen Sie Social-Media-Buttons für die großen sozialen Netzwerke
November, 16 2018
blog.hubspot.com
Article
What's the System Usability Scale (SUS) & How Can You Use It?
November, 16 2018
blog.hubspot.com
Article
The Ultimate Guide to Customer Retention
November, 15 2018
blog.hubspot.com
Article
10 Ways Marketing and Customer Service Can Work Together
November, 15 2018
blog.hubspot.com
Article
How to Use Facebook Live: The Ultimate Guide
November, 14 2018
blog.hubspot.com
Article
5 Top-Rated Wireless Headsets for Call Center Agents & Customer Service Reps
November, 12 2018
blog.hubspot.com
Article
The Ultimate Social Media Holiday Calendar for 2019 [Template]
November, 12 2018
blog.hubspot.com
Article
What Is NPS? The Ultimate Guide
November, 2 2018
blog.hubspot.com
Article
Leverage Ratio: What It Means and How to Calculate It
November, 2 2018
blog.hubspot.com
Article
11 Signs You're a Bad Boss (& How to Fix That)
November, 2 2018
blog.hubspot.com
Article
The Importance of Listening to Customers [Infographic]
November, 2 2018
blog.hubspot.com
Article
What Is First Party Data?
November, 1 2018
blog.hubspot.com
Article
The 42 Best Chrome Extensions for 2019
October, 29 2018
blog.hubspot.com
Article
RFM (Recency, Frequency, Monetary Value), Explained in 600 Words or Less
October, 24 2018
blog.hubspot.com
Article
How to Repost on Instagram: 4 Easy Ways to Reshare Content
October, 24 2018
blog.hubspot.com
Article
6 Tips to Learn How to Upsell and Cross-Sell
October, 23 2018
blog.hubspot.com
Article
A Beginner's Guide to General Ledgers
October, 18 2018
blog.hubspot.com
Article
11 Excellent Customer Service Podcasts You Should Subscribe To
October, 16 2018
blog.hubspot.com
Article
How to Write Incredibly Effective Survey Questions
October, 11 2018
blog.hubspot.com
Article
9 Tips & Best Practices for Effective Employee Coaching
October, 10 2018
blog.hubspot.com
Article
What Is Customer Satisfaction?
October, 9 2018
blog.hubspot.com
Article
Cross-Selling and Upselling: The Ultimate Guide
October, 5 2018
blog.hubspot.com
Article
6 Examples of Good Customer Service (and What You Can Learn From Them)
September, 26 2018
blog.hubspot.com
Article
How to Write Thank You Letters to Your Customers to Show Them You Care (With Examples)
September, 19 2018
blog.hubspot.com
Article
6 Essential Customer Success Tools for Every Budget
September, 19 2018
blog.hubspot.com
Article
19 of the Best Personal Websites to Inspire Your Own
September, 17 2018
blog.hubspot.com
Article
The Ultimate Guide to Customer Support
September, 14 2018
blog.hubspot.com
Article
10 Customer Service Quotes That Will Inspire You
September, 13 2018
blog.hubspot.com
Article
How to Enable Customer Self-Service [Infographic]
September, 7 2018
blog.hubspot.com
Article
Technical Product Management Explained in 400 Words or Less
August, 31 2018
blog.hubspot.com
Article
13 Customer Success Interview Questions to Ask Your Next Candidate
August, 30 2018
blog.hubspot.com
Article
8 Essential Skills Every Support Manager Must Have
August, 30 2018
blog.hubspot.com
Article
How Employee Engagement Impacts Customer Experience [Infographic]
August, 27 2018
blog.hubspot.com
Article
How to Calculate Customer Lifetime Value
August, 23 2018
blog.hubspot.com
Article
19 Customer Service Blogs You Should Be Reading in 2018
August, 23 2018
blog.hubspot.com
Article
12 Ways to Give and Get Customer Love
August, 17 2018
blog.hubspot.com
Article
How to Deliver Omni-Channel Support [Infographic]
August, 13 2018
blog.hubspot.com
Article
11 Metrics Every SaaS Company Should Care About
August, 8 2018
blog.hubspot.com
Article
The Ultimate Guide to a Career in Customer Support, Service, & Success
August, 8 2018
blog.hubspot.com
Article
13 Examples of Successful Co-Branding Partnerships (And Why They're So Great)
August, 6 2018
blog.hubspot.com
Article
5 Research-Backed Methods of Achieving Product Virality (and 6 Stories of Companies That Did It)
August, 6 2018
blog.hubspot.com
Article
How to Build a Strong Voice of the Customer Program [Infographic]
August, 3 2018
Authorship Stats
2Sites264Projects291,729Words
About
Sophia Bernazzani is a writer who has produced content for blog.hubspot.com and blog.hubspot.de
Key Phrases
Social Media, Customer Service, Customer Support, Blog Post, Customer Success, Customer Loyalty, Customer Retention, Video Content, Customer Experience, Blog Posts
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