Sophia Bernazzani

Blogging @HubSpot about customer service. Cat mom & friend to all animals.

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Published Content

239
How to Deliver Omni-Channel Support [Infographic]
blog.hubspot.comArticle
How to Deliver Omni-Channel Support [Infographic]
August, 13 2018
11 Metrics Every SaaS Company Should Care About
blog.hubspot.comArticle
11 Metrics Every SaaS Company Should Care About
August, 8 2018
The Ultimate Guide to a Career in Customer Support, Service, & Success
blog.hubspot.comArticle
The Ultimate Guide to a Career in Customer Support, Service, & Success
August, 8 2018
13 Examples of Successful Co-Branding Partnerships (And Why They're So Great)
blog.hubspot.comArticle
13 Examples of Successful Co-Branding Partnerships (And Why They're So Great)
August, 6 2018
5 Research-Backed Methods of Achieving Product Virality (and 6 Stories of Companies That Did It)
blog.hubspot.comArticle
5 Research-Backed Methods of Achieving Product Virality (and 6 Stories of Companies That Did It)
August, 6 2018
How to Build a Strong Voice of the Customer Program [Infographic]
blog.hubspot.comArticle
How to Build a Strong Voice of the Customer Program [Infographic]
August, 3 2018
The Ultimate Guide to Customer Delight
blog.hubspot.comArticle
The Ultimate Guide to Customer Delight
August, 2 2018
How to Ask for Referrals [+ Free Email Templates]
blog.hubspot.comArticle
How to Ask for Referrals [+ Free Email Templates]
July, 26 2018
How to Create an Excel Pivot Table With Medians
blog.hubspot.comArticle
How to Create an Excel Pivot Table With Medians
July, 24 2018
The 4 Customer Experience Core Competencies [Infographic]
blog.hubspot.comArticle
The 4 Customer Experience Core Competencies [Infographic]
July, 23 2018
How to Make an Instagram Story Like a Pro
blog.hubspot.comArticle
How to Make an Instagram Story Like a Pro
July, 22 2018
30 of the Funniest Tweets About Social Media We've Ever Seen
blog.hubspot.comArticle
30 of the Funniest Tweets About Social Media We've Ever Seen
July, 18 2018
How to Keep Up With Social Media News & Trends
blog.hubspot.comArticle
How to Keep Up With Social Media News & Trends
July, 18 2018
12 Customer Retention Strategies From Real Brands That Work
blog.hubspot.comArticle
12 Customer Retention Strategies From Real Brands That Work
July, 17 2018
Why Customer Success Matters [Infographic]
blog.hubspot.comArticle
Why Customer Success Matters [Infographic]
July, 16 2018
13 of the Best Facebook Ad Examples That Actually Work (And Why)
blog.hubspot.comArticle
13 of the Best Facebook Ad Examples That Actually Work (And Why)
July, 16 2018
The Beginner's Guide to Building a Customer Loyalty Program
blog.hubspot.comArticle
The Beginner's Guide to Building a Customer Loyalty Program
July, 12 2018
How to Calculate Net Promoter Score [Formula]
blog.hubspot.comArticle
How to Calculate Net Promoter Score [Formula]
July, 11 2018
What Is Customer Satisfaction?
blog.hubspot.comArticle
What Is Customer Satisfaction?
July, 3 2018
What Is NPS? The Ultimate Guide
blog.hubspot.comArticle
What Is NPS? The Ultimate Guide
July, 3 2018
Customer Loyalty: The Ultimate Guide
blog.hubspot.comArticle
Customer Loyalty: The Ultimate Guide
June, 28 2018
12 Eye-Opening Customer Experience Facts [Infographic]
blog.hubspot.comArticle
12 Eye-Opening Customer Experience Facts [Infographic]
June, 26 2018
How Design Thinking Can Improve Customer Experience [Infographic]
blog.hubspot.comArticle
How Design Thinking Can Improve Customer Experience [Infographic]
June, 22 2018
7 Ways to Make Every Interaction With Customers Fantastic
blog.hubspot.comArticle
7 Ways to Make Every Interaction With Customers Fantastic
June, 20 2018
Why All New Graduates Should Consider a Customer Support Job
blog.hubspot.comArticle
Why All New Graduates Should Consider a Customer Support Job
June, 19 2018
The 6 Stages of the SaaS Customer Lifecycle
blog.hubspot.comArticle
The 6 Stages of the SaaS Customer Lifecycle
June, 19 2018
The Importance of Customer Experience Metrics [Infographic]
blog.hubspot.comArticle
The Importance of Customer Experience Metrics [Infographic]
June, 18 2018
8 Effective Training Ideas and Exercises for Your Customer Support or Service Team
blog.hubspot.comArticle
8 Effective Training Ideas and Exercises for Your Customer Support or Service Team
June, 14 2018
4 Email Testimonial Templates That Will Make Asking for a Testimonial a Breeze
blog.hubspot.comArticle
4 Email Testimonial Templates That Will Make Asking for a Testimonial a Breeze
June, 13 2018
How to Write Thank You Letters to Your Customers to Show Them You Care (With Examples)
blog.hubspot.comArticle
How to Write Thank You Letters to Your Customers to Show Them You Care (With Examples)
June, 12 2018
How Emotion Impacts Customer Loyalty [Infographic]
blog.hubspot.comArticle
How Emotion Impacts Customer Loyalty [Infographic]
June, 11 2018
6 Examples of Good Customer Service (and What You Can Learn From Them)
blog.hubspot.comArticle
6 Examples of Good Customer Service (and What You Can Learn From Them)
June, 5 2018
5 Highly-Rated Wireless Headsets for Call Center Agents & Customer Service Reps
blog.hubspot.comArticle
5 Highly-Rated Wireless Headsets for Call Center Agents & Customer Service Reps
June, 5 2018
6 Pieces of Customer Support Leadership Advice from Shep Hyken
blog.hubspot.comArticle
6 Pieces of Customer Support Leadership Advice from Shep Hyken
May, 7 2018
The Decline of Organic Facebook Reach & How to Adjust to the Algorithm
blog.hubspot.comArticle
The Decline of Organic Facebook Reach & How to Adjust to the Algorithm
May, 4 2018
How to Calculate Customer Lifetime Value
blog.hubspot.comArticle
How to Calculate Customer Lifetime Value
April, 30 2018
7 Strategies to Promote Positive Customer Reviews for Your Brand or Business
blog.hubspot.comArticle
7 Strategies to Promote Positive Customer Reviews for Your Brand or Business
April, 26 2018
15 Customer Experience Trends to Watch in 2018 [Infographic]
blog.hubspot.comArticle
15 Customer Experience Trends to Watch in 2018 [Infographic]
April, 23 2018
The Ultimate Guide to Calculating, Understanding, and Improving CAC in 2018
blog.hubspot.comArticle
The Ultimate Guide to Calculating, Understanding, and Improving CAC in 2018
April, 19 2018
8 Tips for Using Customer Testimonials to Generate More Leads
blog.hubspot.comArticle
8 Tips for Using Customer Testimonials to Generate More Leads
April, 17 2018
How to Meet Customer Service Expectations [Infographic]
blog.hubspot.comArticle
How to Meet Customer Service Expectations [Infographic]
April, 16 2018
How to Write Incredibly Effective Survey Questions
blog.hubspot.comArticle
How to Write Incredibly Effective Survey Questions
April, 9 2018
How to Write Incredibly Effective Survey Questions
blog.hubspot.comArticle
How to Write Incredibly Effective Survey Questions
April, 9 2018
How Chatbots Can Improve User Experience [Infographic]
blog.hubspot.comArticle
How Chatbots Can Improve User Experience [Infographic]
April, 2 2018
How Chatbots Can Improve User Experience [Infographic]
blog.hubspot.comArticle
How Chatbots Can Improve User Experience [Infographic]
April, 2 2018
How to Create and Share an Infographic Resume [Infographic]
blog.hubspot.comArticle
How to Create and Share an Infographic Resume [Infographic]
March, 23 2018
The Top Customer Service Challenges Reps Face [Infographic]
blog.hubspot.comArticle
The Top Customer Service Challenges Reps Face [Infographic]
March, 21 2018
The Top Customer Service Challenges Reps Face [Infographic]
blog.hubspot.comArticle
The Top Customer Service Challenges Reps Face [Infographic]
March, 21 2018
The 20 Best Customer Service Books You Need to Read
blog.hubspot.comArticle
The 20 Best Customer Service Books You Need to Read
March, 20 2018
The 20 Best Customer Service Books You Need to Read
blog.hubspot.comArticle
The 20 Best Customer Service Books You Need to Read
March, 20 2018
Authorship Stats
2Sites239Projects261,757Words
About
Sophia Bernazzani is a writer who has produced content for blog.hubspot.com and blog.hubspot.de
Key Phrases
Social Media, Customer Service, Blog Post, Customer Support, Customer Success, Customer Loyalty, Video Content, Customer Retention, Blog Posts, Customer Experience
© ClearVoice, Inc.