Sophia Bernazzani

Blogging @HubSpot about customer service. Cat mom & friend to all animals. She/her.

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Published Content

252
A Beginner's Guide to General Ledgers
blog.hubspot.comArticle
A Beginner's Guide to General Ledgers
October, 18 2018
11 Excellent Customer Service Podcasts You Should Subscribe To
blog.hubspot.comArticle
11 Excellent Customer Service Podcasts You Should Subscribe To
October, 16 2018
How to Write Incredibly Effective Survey Questions
blog.hubspot.comArticle
How to Write Incredibly Effective Survey Questions
October, 11 2018
9 Tips & Best Practices for Effective Employee Coaching
blog.hubspot.comArticle
9 Tips & Best Practices for Effective Employee Coaching
October, 10 2018
What Is Customer Satisfaction?
blog.hubspot.comArticle
What Is Customer Satisfaction?
October, 9 2018
Cross-Selling and Upselling: The Ultimate Guide
blog.hubspot.comArticle
Cross-Selling and Upselling: The Ultimate Guide
October, 5 2018
6 Examples of Good Customer Service (and What You Can Learn From Them)
blog.hubspot.comArticle
6 Examples of Good Customer Service (and What You Can Learn From Them)
September, 26 2018
How to Write Thank You Letters to Your Customers to Show Them You Care (With Examples)
blog.hubspot.comArticle
How to Write Thank You Letters to Your Customers to Show Them You Care (With Examples)
September, 19 2018
6 Essential Customer Success Tools for Every Budget
blog.hubspot.comArticle
6 Essential Customer Success Tools for Every Budget
September, 19 2018
19 of the Best Personal Websites to Inspire Your Own
blog.hubspot.comArticle
19 of the Best Personal Websites to Inspire Your Own
September, 17 2018
The Ultimate Guide to Customer Support
blog.hubspot.comArticle
The Ultimate Guide to Customer Support
September, 14 2018
10 Customer Service Quotes That Will Inspire You
blog.hubspot.comArticle
10 Customer Service Quotes That Will Inspire You
September, 13 2018
How to Enable Customer Self-Service [Infographic]
blog.hubspot.comArticle
How to Enable Customer Self-Service [Infographic]
September, 7 2018
Technical Product Management Explained in 400 Words or Less
blog.hubspot.comArticle
Technical Product Management Explained in 400 Words or Less
August, 31 2018
13 Customer Success Interview Questions to Ask Your Next Candidate
blog.hubspot.comArticle
13 Customer Success Interview Questions to Ask Your Next Candidate
August, 30 2018
8 Essential Skills Every Support Manager Must Have
blog.hubspot.comArticle
8 Essential Skills Every Support Manager Must Have
August, 30 2018
How Employee Engagement Impacts Customer Experience [Infographic]
blog.hubspot.comArticle
How Employee Engagement Impacts Customer Experience [Infographic]
August, 27 2018
How to Calculate Customer Lifetime Value
blog.hubspot.comArticle
How to Calculate Customer Lifetime Value
August, 23 2018
19 Customer Service Blogs You Should Be Reading in 2018
blog.hubspot.comArticle
19 Customer Service Blogs You Should Be Reading in 2018
August, 23 2018
8 Ways to Use Social Media Customer Feedback
blog.hubspot.comArticle
8 Ways to Use Social Media Customer Feedback
August, 20 2018
12 Ways to Give and Get Customer Love
blog.hubspot.comArticle
12 Ways to Give and Get Customer Love
August, 17 2018
9 Reasons Marketing and Customer Service Should Collaborate
blog.hubspot.comArticle
9 Reasons Marketing and Customer Service Should Collaborate
August, 15 2018
How to Deliver Omni-Channel Support [Infographic]
blog.hubspot.comArticle
How to Deliver Omni-Channel Support [Infographic]
August, 13 2018
11 Metrics Every SaaS Company Should Care About
blog.hubspot.comArticle
11 Metrics Every SaaS Company Should Care About
August, 8 2018
The Ultimate Guide to a Career in Customer Support, Service, & Success
blog.hubspot.comArticle
The Ultimate Guide to a Career in Customer Support, Service, & Success
August, 8 2018
13 Examples of Successful Co-Branding Partnerships (And Why They're So Great)
blog.hubspot.comArticle
13 Examples of Successful Co-Branding Partnerships (And Why They're So Great)
August, 6 2018
5 Research-Backed Methods of Achieving Product Virality (and 6 Stories of Companies That Did It)
blog.hubspot.comArticle
5 Research-Backed Methods of Achieving Product Virality (and 6 Stories of Companies That Did It)
August, 6 2018
How to Build a Strong Voice of the Customer Program [Infographic]
blog.hubspot.comArticle
How to Build a Strong Voice of the Customer Program [Infographic]
August, 3 2018
The Ultimate Guide to Customer Delight
blog.hubspot.comArticle
The Ultimate Guide to Customer Delight
August, 2 2018
How to Ask for Referrals [+ Free Email Templates]
blog.hubspot.comArticle
How to Ask for Referrals [+ Free Email Templates]
July, 26 2018
How to Create an Excel Pivot Table With Medians
blog.hubspot.comArticle
How to Create an Excel Pivot Table With Medians
July, 24 2018
The 4 Customer Experience Core Competencies [Infographic]
blog.hubspot.comArticle
The 4 Customer Experience Core Competencies [Infographic]
July, 23 2018
How to Make an Instagram Story Like a Pro
blog.hubspot.comArticle
How to Make an Instagram Story Like a Pro
July, 22 2018
30 of the Funniest Tweets About Social Media We've Ever Seen
blog.hubspot.comArticle
30 of the Funniest Tweets About Social Media We've Ever Seen
July, 18 2018
How to Keep Up With Social Media News & Trends
blog.hubspot.comArticle
How to Keep Up With Social Media News & Trends
July, 18 2018
12 Customer Retention Strategies From Real Brands That Work
blog.hubspot.comArticle
12 Customer Retention Strategies From Real Brands That Work
July, 17 2018
Why Customer Success Matters [Infographic]
blog.hubspot.comArticle
Why Customer Success Matters [Infographic]
July, 16 2018
13 of the Best Facebook Ad Examples That Actually Work (And Why)
blog.hubspot.comArticle
13 of the Best Facebook Ad Examples That Actually Work (And Why)
July, 16 2018
The Beginner's Guide to Building a Customer Loyalty Program
blog.hubspot.comArticle
The Beginner's Guide to Building a Customer Loyalty Program
July, 12 2018
How to Calculate Net Promoter Score [Formula]
blog.hubspot.comArticle
How to Calculate Net Promoter Score [Formula]
July, 11 2018
What Is NPS? The Ultimate Guide
blog.hubspot.comArticle
What Is NPS? The Ultimate Guide
July, 3 2018
Customer Loyalty: The Ultimate Guide
blog.hubspot.comArticle
Customer Loyalty: The Ultimate Guide
June, 28 2018
12 Eye-Opening Customer Experience Facts [Infographic]
blog.hubspot.comArticle
12 Eye-Opening Customer Experience Facts [Infographic]
June, 26 2018
How Design Thinking Can Improve Customer Experience [Infographic]
blog.hubspot.comArticle
How Design Thinking Can Improve Customer Experience [Infographic]
June, 22 2018
7 Ways to Make Every Interaction With Customers Fantastic
blog.hubspot.comArticle
7 Ways to Make Every Interaction With Customers Fantastic
June, 20 2018
Why All New Graduates Should Consider a Customer Support Job
blog.hubspot.comArticle
Why All New Graduates Should Consider a Customer Support Job
June, 19 2018
The 6 Stages of the SaaS Customer Lifecycle
blog.hubspot.comArticle
The 6 Stages of the SaaS Customer Lifecycle
June, 19 2018
The Importance of Customer Experience Metrics [Infographic]
blog.hubspot.comArticle
The Importance of Customer Experience Metrics [Infographic]
June, 18 2018
8 Effective Training Ideas and Exercises for Your Customer Support or Service Team
blog.hubspot.comArticle
8 Effective Training Ideas and Exercises for Your Customer Support or Service Team
June, 14 2018
4 Email Testimonial Templates That Will Make Asking for a Testimonial a Breeze
blog.hubspot.comArticle
4 Email Testimonial Templates That Will Make Asking for a Testimonial a Breeze
June, 13 2018
Authorship Stats
2Sites252Projects276,830Words
About
Sophia Bernazzani is a writer who has produced content for blog.hubspot.com and blog.hubspot.de
Key Phrases
Social Media, Customer Service, Customer Support, Blog Post, Customer Success, Customer Loyalty, Customer Experience, Video Content, Blog Posts, Customer Retention
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