Amy Ouzoonian is the author of two books, editor of four anthologies of poetry, yoga teacher, front end web developer, freelance writer and editor, musician and dancer. She enjoys doing anything she wants to do as often as possible in New York, Phoenix, Mexico and California.
How to Respond to Call Center Stress
When Disaster Strikes Will You Be Ready? -- When unforeseen circumstances throw your call center a curve ball, being prepared and having a sound, up-to-date plan can make recovery and prevention possible.