I am an End User Documentation specialist with 12 years experience. I have documented the 7 user manuals of Fujitsu Retail Suite which is a Point of Sale Suite used at Walmart one of Fujitsu's prestigious clients. I will provide a Document Format & Style Guide up front at Projection Acceptance per our mutual agreement. Post the Completion of any project I will also provide an End User Documentation Maintenance Document so that you are in control of the documentation source at all times. Not to mention, I will also handover the documentation sources. This will ensure that you get 100 % quality and a 100% control of the content and deliverables.