Elizabeth Hatleli

Copywriter, Technical Writer, Writer

I make your difficult stuff easy to understand!

Many companies spend too much time answering how-to questions about their product or service. This means they have less time to spend helping customers with real problems. I'm a technical writer who crafts tight, informative online help content (i.e., knowledge base) that answers the easy questions, leaving you more time to spend on the hard questions.



Categories
Content Types
Blog Post, Guide, Website Copy
More Information
University of Wisconsin, Milwaukee, MA Library and Information Science
University of Portland, BA Theology
Udacity , Digital Marketing Nanodegree Certificate
FreeCodeCamp, Front-End Web Development Certificate
Athens, Greece|English
Publications

Technical Writing

1
Zendesk Knowledge Base For A SaaS Startup
support.venzee.comArticle
Zendesk Knowledge Base For A SaaS Startup

A Zendek-hosted knowledge base that I designed, customized, and wrote.

June, 1 2017

Technical How-To Articles

9
How to create a strong password
decamind.comBlog Post
How to create a strong password
May, 24 2018
How to secure your IoT devices
decamind.comBlog Post
How to secure your IoT devices
June, 12 2018
How To Restore A Windows 10 File History Backup
decamind.comBlog Post
How To Restore A Windows 10 File History Backup
June, 29 2018
How To Reinstall Windows 10
decamind.comBlog Post
How To Reinstall Windows 10
June, 26 2018
Using jQuery To Change CSS Stylesheets
linkedin.comGuide
Using jQuery To Change CSS Stylesheets
May, 8 2018
Installing a local web server on a PC
linkedin.comBlog Post
Installing a local web server on a PC

Short "how to" article aimed at helping new WordPress developers get up and running.

June, 6 2018
How to keep your website from getting hacked
decamind.comBlog Post
How to keep your website from getting hacked
June, 4 2018
How to turn your mobile phone into a WiFi hotspot
decamind.comBlog Post
How to turn your mobile phone into a WiFi hotspot
June, 6 2018
How To Backup Your Files Using Windows 10 File History
decamind.comBlog Post
How To Backup Your Files Using Windows 10 File History
June, 28 2018

Informative Technical Articles

6
What is ransomware and how can you protect yourself?
decamind.comBlog Post
What is ransomware and how can you protect yourself?
June, 22 2018
Exploring Different Types Of Computer Malware: Viruses
decamind.comBlog Post
Exploring Different Types Of Computer Malware: Viruses
July, 6 2018
Understanding the risks associated with using public WiFi
decamind.comBlog Post
Understanding the risks associated with using public WiFi
June, 20 2018
What is HTTPS?
decamind.comBlog Post
What is HTTPS?
June, 12 2018
Exploring Different Types Of Computer Malware: Trojans
decamind.comBlog Post
Exploring Different Types Of Computer Malware: Trojans
July, 4 2018
Chrome’s security indicators will switch from positive to negative
decamind.comBlog Post
Chrome’s security indicators will switch from positive to negative
May, 24 2018

Copywriting

3
Learn What Makes TapRecruit a Compelling Alternative to Textio
smart.taprecruit.coWebsite Copy
Learn What Makes TapRecruit a Compelling Alternative to Textio
August, 23 2018
Web Content  For A Nut-Free Chocolatier
PDF upload
Website Copy
Web Content For A Nut-Free Chocolatier
Marketing Flyer For An Organic Olive Oil Cooperative
PDF upload
Ad/Promotional Copy
Marketing Flyer For An Organic Olive Oil Cooperative

Website coming soon at: https://themelionproject.com

Blog Posts

2
Free Design Resources For Front-End Web Developers
linkedin.comBlog Post
Free Design Resources For Front-End Web Developers
May, 7 2018
10 Easy Ways To Get Social Media Shares
linkedin.comBlog Post
10 Easy Ways To Get Social Media Shares

Reviews

2
Blog Post: The 8 healthiest restaurants in NY
PDF upload
Blog Post
Blog Post: The 8 healthiest restaurants in NY

Eatosophy is no longer in business. The link to the article was: http://eatosophy.org/the-10-truly-healthiest-nyc-restaurants/ There's also a link (pinned tweet) to it on Eatosophy's Twitter page: https://twitter.com/eatosophy

Children's Book Review
PDF upload
Article
Children's Book Review

Recipes

1
10 Recipes For Garlic Lovers
PDF upload
Recipe
10 Recipes For Garlic Lovers
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