Erin Ollila

Content Strategist, Copy Editor, Copywriter, Developmental Editor, Editor, Ghostwriter, Writer, Managing Editor

Writer and content strategist who brings storytelling techniques to business content.

Erin Ollila graduated from Fairfield University with an M.F.A. in Creative Writing. After a 12+ year career in human resources – specializing in employee health and dental benefits, as well as wellness programs– she's jumped headfirst into digital strategy and content creation.

Erin believes in the power of words and how a message can inform – and even transform – its intended audience. Her writing can be found all over the internet and in print, and includes interviews, ghostwriting, blog posts, and creative nonfiction. Erin is a geek for SEO and all things social media. She lives in Southeastern Massachusetts, neighboring Providence, Rhode Island, one of her favorite small cities. Find her at and befriend her on social media.
Content Types
Ebook, Landing Page, Interview, Whitepaper, Website Copy, Blog Post
More Information
Fairfield University, MFA in Creative Writing
Rhode Island College, BA in Communications and English

Customer Experience

What is Data Mining & How Can It Help CX?
April, 17 2019
4 Things Therapy Animals Can Teach Us About CX
May, 20 2019
What is Cross Selling and How Does it Improve CX?
June, 27 2019
What is CPQ and Will It Improve CX?
April, 29 2019
Blog Post
5 Customer Experience Basics to Avoid a Customer Service Nightmare
May, 29 2019
What is Customer Engagement Marketing?
April, 3 2019
5 Customer Experience Game Changers Shoppers Can't Live Without
March, 14 2019
CX 101: What Is Customer Experience, Anyway?
January, 17 2019
4 Elements of a Successful Customer Experience Strategy
February, 27 2019
4 Brands That Mastered the Omnichannel Customer Experience
February, 28 2019
What Is CX? The Experts Weigh In With 3 Ways to Conceptualize It
February, 11 2019

Small Business

Find the Best Office Layout for Your Organization
January, 16 2017
How to Get Call Backs When Your Sales Prospecting Isn't Working
February, 1 2017
Blog Post
5 Business Travel Services for Professionals on the Road
How to Succeed When Attending a Conference for the First Time
May, 17 2019
The Benefits of a Coworking Space: Is It Right for Your Business?
June, 21 2019
Blog Post
8 Productivity Hacks For Bosses Who Wear Many Hats
September, 29 2016


Could the Internet of Things Revolutionize Your Business?
December, 22 2017

Remote Work

Remote Worker Profiled: Jim Almo
July, 12 2019
What to Do When You’re Fired as a Remote Worker
July, 5 2019

Self Employment & Freelancing

New Editor? How to Say Goodbye to a Favorite Editor and Hello to the New One
May, 15 2017
Chronic Illness and the Freelance Writing Career: An Interview with Stephanie Harper
May, 1 2017
The Benefit of Virtual Assistants for Indy Workers
March, 6 2017
An Open Letter to Editors from Your Freelance Writers
November, 29 2016
Planning for Retirement as a Freelance Writer
November, 22 2016
Clean Floors, Missed Deadlines: How Procrastination Can Hurt Your Freelance Writing Career
November, 11 2016
5 Tips Freelance Writers Can Use to Plan for 2017
November, 7 2016
5 Tips for Finding the Freelance Writing Niche of Your Dreams
October, 17 2016
The Freelance Evaluation: How to Start Annually Reviewing Your Writing Business
August, 3 2017
Public Speaking Advice for Freelance Writers Looking to Communicate Better
July, 19 2017
Hey Freelancer: Learn How to React When Dumped by a Client
June, 30 2017
Perfecting the Elevator Pitch for Freelancers
June, 14 2017
Money Mindset: Identifying Your Ideal Freelance Writing Rate
May, 31 2017
The Problem with Freelance Writing Overnight Success Stories, and How to Grow Slowly
May, 19 2017
Dealing with Rejection and Revisions as a Freelance Writer
April, 7 2017
Addressing Ageism: What You Need to Know to Land Freelance Writing Jobs in 2017
March, 30 2017
How Facebook Live Videos Transformed My Freelance Writing Business
March, 16 2017
Be Visible: Landing Freelance Writing Jobs by Using Facebook Live
March, 6 2017
How to Protect Yourself from Identity Theft (and Other Threats) as a Freelance Writer
January, 31 2017
How to Take Maternity Leave as a Freelance Writer
January, 11 2017
The Problem with Women in Stock Photography (and How Freelance Writers Can Help)
January, 4 2017
How to Survive the Holidays and Prepare for 2017 as a Freelance Writer
December, 7 2016

HR or Employment

Tips for Collecting the Necessary Data for Payroll Compliance
September, 15 2016
How to Engage Newly-Hired Employees With Extended Onboarding
February, 14 2017
Blog Post
How to Promote Cultural Diversity in the Workplace
March, 1 2017
Blog Post
Tips for Marketing Open Positions in a Digital Age
August, 25 2016
Blog Post
Protecting Your Employees From the Loneliness Epidemic
December, 26 2018
Blog Post
What's an Employee Point System and How Could It Benefit Your Company?
November, 30 2018
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