Freedom Ahn

Content Strategist, Copywriter, Ghostwriter, Writer


Freedom Ahn, MBA, is an expert technical writer & technology marketing writer (and former journalist) offering bylined & ghostwritten blogs, articles, white papers, case studies, user guides, and content marketing services. She specializes in AI, robotics, VR, blockchain, cryptocurrency, fintech, proptech, big data, IoT, security, engineering, physics (incl. engineering physics). She is an armchair astrophysicist and a self-professed supply-chain geek. In addition to her technical writing, Freedom is also an award-winning short-fiction author & playwright as well as a freelance American-Japanese translation/ transcreation consultant.


Freedom has worked directly with Fortune 500 companies, literary, artistic, & creative greats including Emmy, Grammy, Oscar, Tony, (EGOT!) and Pulitzer prize winners, along with New York Times Bestselling Authors.
Content Types
Blog Post, Ebook, Social Copy, Website Copy, Interview, Product Description, Case Study, Buyers Guide, Press Release, Infographic Copy, Social Card, Script, Commercial, Article, Whitepaper, Ad/Promotional Copy, Guide, Presentation, Infographic, Landing Page
More Information
Pacific University, Journalism & Mass Communications
Harvard University, Business Administration, Management, & Operations | Certificate
Harvard, Business Administration, Management, & Operations | Professional Development Certificate
Boston University, Digital Project Management | Professional Development Certificate
Calais, ME, USA|English


The Benefits of Displacement Ventilation on IAQ

HVAC | In any structure, ventilation is a prime concern for the comfort and health of the occupants. Maintaining indoor air quality (IAQ) requires continually replacing air supplies inside a building. The simplest method to successfully achieving indoor air quality is the method of displacement ventilation.

October 28th, 2019
Growth In Life Sciences Innovation Triggers Demand For Real Estate Clusters

[Ghostwritten article for CrediFi] The life sciences industry is taking off, with the medical technology and biotech sectors expected to grow further as traditional pharmaceutical companies are joined by startups and incubator labs driving new research and development. And with life sciences innovation rising, so is demand for the space in which to innovate. “Real estate is becoming a key component for collaborative R&D environments,” Deloitte found in its 2019 Global Life Sciences Outlook. “In order to engage with startups and gain access to new talent, life sciences, biotech, and medtech companies are creating incubator spaces in innovation clusters around the globe.”

February 11th, 2019
Website Copy
Flaring and Venting

Flaring and Venting | Energy companies in Alberta must manage all waste at their oil and gas facilities, including waste gases. Flaring and venting are two ways in which companies can dispose of their waste gases. These activities must be carried out responsibly; our regulations ensure that companies protect the public and the environment, and conserve resources.
Blog Post
Six Reasons to Consider Natural Gas for Your Home Comfort

Too many homes in Ontario rely on outdated and dangerous oil furnaces for home and hot water heating needs. Not only are these outdated technologies just plain inferior to keep your home comfort, they’re also financially a huge burden on families that still use them. For those still on the fence whether or not upgrading to a natural gas furnace and heater are the right choices, here’s six reasons you’ll be saving in the long run.

May 21st, 2014
Blog Post
Your guide to reducing emissions throughout your supply chain

What produces 5.5 times more greenhouse gas emissions than your company’s own operations? Unfortunately, it’s your supply chain. But there is some good news—you have considerable influence over those emissions. By making your supply chain more sustainable, you can extend your environmental efforts far beyond your office walls.

November 28th, 2019
PDF upload
Guide to Information Security for The Health Care Sector

Guide to Information Security for The Health Care Sector
Publish or Perish: How Adapting to Digital Tools Can Help Your Publication

It’s been almost 40 years since publishers first dipped their toes into the pond of online publishing. Today, “digital-first” and “digital-only” can feel like it’s taking over – but is print dead? On hiatus? Or is it ready to be part of the content revolution? Over the past decade, publishers who initially resisted the idea of the internet as a new platform for the written word have started to accept that the publishing world they knew has changed irrevocably. Since the introduction of digital technology, thousands of print publications of varying sizes and locations have shuttered. Assuming this comes as the result of digitization, however, would be wrong.

October 9th, 2019
Blog Post
Preventing Collusion

Collusion is an ugly word but one that we need to address. Unfortunately, that is exactly what happened at MillerCoors when one of their marketing executives colluded with service providers. The service providers would either bill for services not provided or overbill and then split the difference with the marketing executives. The case garnered headlines when law enforcement got involved. Uncovering this type of crime is exceedingly difficult and hence often goes undetected. Therefore, it is key that every organization take the necessary steps to protect themselves. The controls can be broken into two categories: people controls and process controls. Let’s take a look at some of them.

September 18th, 2019
Blog Post
Invoices Missing Information

One would think that any vendor would make sure it included all the information a customer would need to pay the invoice as quickly as possible. But, one little question to readers of our e-zine revealed this was absolutely not the case. Vendors routinely leave off:

September 11th, 2019
Blog Post
PIXO VR’s Guide to 6dof and the Oculus Quest

With the launch of the Oculus Quest into the VR market, a new world of possibilities has opened up for virtual reality for enterprise. Oculus’ spring release of its first standalone 6dof wireless headset — the Oculus Quest — allows 6dof experiences without having to deal with cables or cords tethering you to a stationary PC. Put simply, the Quest is a potential game-changer for the future of VR.

September 26th, 2019
Blog Post
PIXO VR’s Guide to 6dof and the Oculus Quest

This spring, Oculus VR released its first standalone 6dof wireless headset – the Oculus Quest. But what exactly is “6dof”? And how does it work to make the Oculus Quest such a game-changer?

September 17th, 2019
Blog Post
Technology for the digital nomad life

If the van life is the life for you, all you need to work, play, and live on the road is a high-quality wifi connection -- and the juice to keep your whole van charged. With the Apex, you can stay connected to the things that matter most while unplugging from everything else.

September 17th, 2019
Blog Post
6 Call for Submission Mistakes that Earn You Heaps of Half-Baked Works (And How to Fix Them)

Modern publishers face many fresh and frustrating challenges. And arguably one of the worst is the time-consuming requirement of wading through piles of half-baked submissions. In the digital age, the submission quantity is up, but the quality has fallen. How can you minimize low-quality work, incomplete applications, applications that don’t follow the guidelines, non-standardized submissions, and applications with missing critical information?

September 23rd, 2019
Blog Post
Product Support vs. Customer Support: 6 Unique Challenges of Supporting Technology Products

When we talk about product support vs. customer support, it can seem like there’s quite a bit of overlap. However, these terms are not interchangeable. To clear up some of the confusion around this topic, we decided to address the question: Is there a definitive difference between product and customer support? ‍ The short answer is yes -- but the details are slightly more complicated. While there are some similarities (both involve providing support to people struggling to resolve an issue), there’s also a world of difference between customer service and actual product support. Let’s take a look.

August 12th, 2019
Blog Post
How to Reduce Merchant Attrition in the Age of the Retail Tech Ecosystem

From a lack of automation and reactive support to unclear communications and a lack of billing transparency, diagnosing the causes of merchant attrition is the first step in addressing it. Once you’ve narrowed down the reasons your merchants might be jumping ship, you can take further steps to improve your operations and retain those clients.

August 12th, 2019
Blog Post
The Ultimate Guide to Accounts Payable Metrics: How to Measure, Manage, & Streamline Your AP Operations

Your accounts payable metrics and AP department can be a frequently overlooked part of your organization. Because it’s a source of money going out – instead of coming in – it’s often unpleasant to think about. But since you have to pay your bills each month, AP becomes a ‘necessary evil.’

September 4th, 2019
Blog Post
Bitcoin Money Laundering: How Criminals Use Crypto (And How MSBs Can Clean Up Their Act)

Although cryptocurrency can be used for illicit activity, the overall impact of bitcoin and other cryptocurrencies on money laundering and other crimes is sparse in comparison to cash transactions.

September 18th, 2019
Blog Post
Building a Cleaner World: Zero-Net-Energy Buildings

Reducing the carbon footprint of businesses and residences is one of the highest priorities for many new build projects. Zero-Net-Energy (ZNE) buildings are becoming more popular as a way to achieve emissions reduction while limiting dependence on fossil fuels. California has set ambitious goals concerning ZNE construction and retrofitting as well as total emissions reduction over the next 30 years:

May 4th, 2018
Website Copy
Guest Wifi Solutions

Guests demand a seamless wireless experience. Our Managed WiFi offers a 24/7 help desk support line for guests and monitoring to ensure reliable connections throughout your property.
Blog Post
19 Tips and Best Practices for Protecting and Securing Your Data in The Cloud

As your organization takes steps towards cloud-based functionality, how data is stored, secured, and accessed becomes a top priority. Protecting and securing your data (which can include sensitive information about your company’s finances, trade secrets, methodologies, and more) is essential. Just as important is protecting customer or client data, particularly if your business operates in an industry that commonly handles personally-identifying information. If your company is a retail operation or exists in the realm of healthcare, BFSI, or other public-facing fields, you may routinely handle credit card numbers, social security numbers, or passwords that could permit hackers to access client-side accounts.

August 21st, 2019
The True Cost of Duplicate Data To Your Business
August 19th, 2019
Coinbase Heads to Japan
August 19th, 2019
Should I Invest in Cryptocurrency
August 19th, 2019
Blog Post
Buzzword or substance: should you use blockchain to get your business noticed?

Blockchain. Chances are you’ve seen the internet’s favorite new buzzword popping up with increased frequency on your Facebook or LinkedIn news feed with claims of revolutionizing the world of technology. But is blockchain just a buzzword? Or is it the real deal?

August 19th, 2019
Blog Post
AI Assistants and Conversational UIs for Personalized Service

As the world of marketing and customer service becomes increasingly automated, AI assistants (driven by artificial intelligence) and conversational UIs (user interfaces that mimic human interaction) are becoming more pertinent to small, mid-sized, and enterprise businesses.

March 26th, 2019
Blog Post
Conversational UI Primer for Business Leaders: A Framework for Deploying Your First Conversational UI in 2019

Is your company ready to take customer interaction to the next level? All signs point to positive customer experience (CX) as the driving force behind customer acquisition and reduction of churn. So, how will your business keep up with ever-increasing demands from consumers for real-time responses and satisfaction?

April 6th, 2019
Business Analytics: Everything You Need to Know

When it comes to business analytics, success often depends on whether or not all parties of an organization fully support adoption and execution. Successful BA examples—and subsequent deployment of new predictive-based initiatives—include: Predictive Maintenance: Shell
4 Research Papers to Support Your VR Training Business Case

Virtual reality training research is helping more and more companies understand that a VR training program can be the fastest, most effective way to train their employees. However, some CEOs and shareholders remain hard to convince, leaving CIOs and CTOs tasked with presenting a solid virtual reality training business case to show how such programs can benefit their organization’s bottom line.

May 21st, 2019
Blog Post
Buyers Guide to Chatbots: How to Select the Right Chatbot For Your Website

[ghostwritten blog] It’s estimated that by 2020, 80% of all brands will be using chatbots for their customer interactions. If your company has yet to integrate this technology in your website, there’s never been a better—or more important—time to start.

March 14th, 2019
Blog Post
Conversational AI, The Secret to More Intelligent Chatbots

While the word “chatbot” only entered the common vernacular in the 1990s (chat + bot), the technology was actually developed in the early 1950s and ‘60s. The idea of computer intelligence was launched with input from innovators like Alan Turing, who first posited that computers could learn and eventually teach themselves, and Joseph Weizenbaum, who created the very first chatbot, ELIZA, a “therapist” program which was capable of recognizing keywords in a conversation and responding in a natural way with a follow-up question.

April 1st, 2019
Blog Post
Using IoT Data for BI in 3 Steps: Capture, Store and Process

Performing real-time big-data analytics is emerging as the holy grail of the internet of things world. In this case, we’re not necessarily talking about the extreme real-time processing needed for automated manufacturing or autonomous vehicles. Those usually require a blend of edge computing and specialized AI. Instead, we’re looking at getting information smoothly from where the work is being done to where business leaders are analyzing processes and trying to solve problems. The data doesn’t need to be transmitted in milliseconds, but the data stream should be nearly continuous and constantly integrated across ecosystems.

June 4th, 2019
Blog Post
5 Tips for Migrating Your VMs to the Cloud
May 6th, 2019
Blog Post
The Modern Workplace: Big Data, Machine Learning, and Predictive Analytics

Traditional workforces were mainly human-powered. And human resources are still crucial, to be sure, but business automation is changing many processes and strategies. For instance, in the traditional workplace, there likely would have been one (or more) staff roles dedicated to data entry. With the introduction of big data technology, however, much of that process can be automated, making the human data entry role mostly redundant in some industries. The same can be true for other parts of the business — chatbots for the customer service department, predictive analytics for the financial forecasting team, machine automation for the warehouse department, etc.

November 1st, 2018
Website Copy
Billing and Invoicing Software

What to look for in billing software A short guide updated for 2019. It can be easy to get lost in the sea of competing invoicing and billing solutions out there. We think ours is worth considering! (But, of course, we’re biased). So we thought it would be helpful to put together a guide letting you know what you should be looking for in a modern billing solution. Here it is. Professional invoicing In 2019, there’s no excuse for not appearing professional. There are too many tools available for free or cheap. You simply won’t look credible if you’re still sending hastily-edited word processor documents as invoices. ZipBooks, and other tools as well, solve this problem for you by allowing you to customize and send a professionally-designed invoice. It’s simple in ZipBooks you to add your own color and logo, so the invoice has your brand identity, while retaining standards that make for a professional invoice.
Blog Post
Top 10 Communication Trends in Hotel Technology for 2019

Once long ago, hotels, motels and other hospitality businesses occupied a fairly simple space in people’s lives—they were a place for guests to lay their heads away from home. But anyone who’s spent time in the hospitality industry in the last several years knows that the role of technology in hospitality businesses has drastically expanded. In many cases, they’re becoming hubs of activity unto themselves. Most of this activity relies directly or indirectly on technology, making IT more important to hotel operations and the guest experience than ever before.

February 4th, 2019
Blog Post
The Advantages of Cloud for Canadian Businesses

Approximately 85 percent of enterprises have now adopted a multi-cloud strategy, with 41 percent of workloads being run on the public cloud and 38 percent on the private cloud. The market has spoken: cloud computing is here to stay. All that being said, it may not be clear how cloud computing can directly benefit Canadian businesses. In real terms, this is what the cloud will do for you. The Advantages of Cloud for Canadian Businesses It’s easy – A cloud-based system does not require physical infrastructure. Your business does not have to maintain, upgrade, or update it. Your employees will likely take to it intuitively, as most cloud-based applications are no different from navigating a website. If there’s a system that “just works,” it’s a cloud-based system. It’s secure – Modern cloud computing systems come with best-in-class security solutions. Always-on network monitoring, antivirus software, and DoS mitigation all work together to ensure that your business can continue going without interruption. This is especially important in the era of ransomware and other advanced malicious attacks. Where organizations were once tethered to on-premise deployments to avoid security risks, they are now flocking to more secure, cloud deployments. According to an article by David Linthicum on TechTarget, on-premise environments not only suffer more security incidents than service providers, they suffer more brute-force attacks.

July 13th, 2017
Case Study
Case Study: Alliance Wireless Communications

Alliance Wireless Communications are industry leaders providing premier live answering services since 1948. Alliance Wireless offers customized answering solutions tailored to their clients individual needs. Alliance Wireless’s customer service representatives professionally handle all their customers calls, 24 hours a day, 365 days a year. Alliance Wireless are proud recipients of the prestigious 2016 Platinum Plus Award of Excellence from CAM-X and coveted ATSI Award winners since 2003!

December 20th, 2016
Blog Post
Chatbots: Creating and Managing Your Knowledge Base

Are you thinking about investing in chatbots or live chat technology and need to create answers? Do you want to scale your customer service? If the answer to any of those questions is “yes,” then you need a knowledge base.

November 22nd, 2018
The ultimate primer on using voice assistants in B2B marketing
November 24th, 2018
Blog Post
Ransomware Attacks Continue to Afflict Users in 2018

While cybercriminals across the globe continue to design new threats to paralyze networks and allow the harvesting of sensitive data, a tried-and-true method remains as prolific as ever: ransomware. While the emergence of new ransomware strains has slowed, according to the latest data from McAfee Labs, ransomware attacks are still being fueled apace, and the total number of ransomware samples is growing, leading to concerns from enterprise players and major cities that a serious attack could be in the offing.

September 28th, 2018
Blog Post
Purpose, Process, and Partners — Making Your Cloud Migration a Success

Google Cloud Platform offers low costs and unique features that make migration very compelling, but many of the processes, calculations, and how-to’s are beyond the experience of most organizations. It may not simply be a “lift-and-shift” effort. To truly succeed at migration, we need to step back and evaluate the purpose, process, and partners.

October 11th, 2017
Blog Post
Want a Flood of Foot Traffic – Get Used to Texting you Customers

Texting prospects is a point of controversy for many business owners. Some entrepreneurs argue that you “should not text your customers unless you’ve met their family,” while others go to the opposite extreme and only allow customers to make purchases via SMS.

October 17th, 2018
Blog Post
Ultimate WordPress SEO Guide for Beginners (Step by Step)

Ultimate WordPress SEO Guide for Beginners (Step by Step)

August 31st, 2018
Blog Post
GUEST BLOG - Is your IoT device management system secure?

Ghostwritten Blog | IoT Management System Security | Unplanned downtime is frustrating, costly and can have surprising business consequences. Monitoring remote connected assets allow businesses to be warned that attention is needed as a problem is appearing. Thus they can plan for effective and remedial action before it becomes business or operationally critical. This is driving new business value for manufacturing and utility operations as there are a range of benefits depending on the type of application or vertical your business addresses.

May 18th, 2017
Blog Post
Console Management enhances data security at a renowned world banking institution

Choosing appropriate technology to manage large data networks and diverse critical information systems is still one of the most significant challenges for many corporations. Downtime of an information network has high costs. Employees cannot perform their jobs, clients cannot access critical information and potential customers look elsewhere for service. Banking institutions are a classic example of the need for fully available operations. The precise real time mechanics of the financial market means that a continuous and accurate operation of the entire network infrastructure is vital.
Blog Post
How fintech is redefining customer experience – and not just in the financial industry

We’ve all experienced how grueling interactions with large financial institutions can be. Whether it’s applying for a loan, setting up a business account or making investments, we’re often faced with lengthy hold times, a deluge of forms to complete or confusing, non-intuitive web design. But upstarts in the Financial Technology sector (fintech) are taking it upon themselves to improve this perpetually frustrating Customer Experience (CX).

May 3rd, 2016
Blog Post
Does the Amazon Echo Look have a built-in security risk?

Amazon has just announced its newest addition to Echo family: Echo Look, a cutting edge device that doubles as your BFCF (best-fashion-conscious-friend). Echo Look responds to voice commands, just like the original Echo. You can use it to play songs, list news headlines, play trivia. It also still has full Alexa functionality. What’s new? Echo Look includes a wifi camera specifically for taking photos of you and your fashion choices. This allows you to check “which outfits pop” and which ones just hang there.

May 6th, 2017
Blog Post
Veritas: easy, reliable and secure backup

Whether through unintentional deletion of files, or by malicious software, or some device malfunction, losing all computer data is an aggravating experience. That is why protecting them and considering creating a backup is always a good idea as it will definitely facilitate the process of recovering valuable files.

October 19th, 2018
Blog Post
Beware! Hackers Start to Target More Mobile Users and Websites

Roughly 1 in 3 Americans own a smartphone and a tablet. That means a huge chunk of the population is vulnerable to mobile malware attacks. It’s this rapid change in our Web browsing habits that has webmasters and advertisers convinced to include mobile platforms in their digital marketing strategies. Unfortunately, hackers have caught on to the trend and are beginning to target MORE mobile sites and users

February 23rd, 2017
Blog Post
Bitcoin – A Parallel Monetary Universe

You’ve most likely heard the name and maybe some of you have used Bitcoin. But what is it, really? Bitcoin is described by people who understand it as the first example of a growing category of digital money known as cryptocurrency, of which Bitcoin is by far the largest.

April 1st, 2017
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