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As the world of marketing and customer service becomes increasingly automated, AI assistants (driven by artificial intelligence) and conversational UIs (user interfaces that mimic human interaction) are becoming more pertinent to small, mid-sized, and enterprise businesses.
Is your company ready to take customer interaction to the next level? All signs point to positive customer experience (CX) as the driving force behind customer acquisition and reduction of churn. So, how will your business keep up with ever-increasing demands from consumers for real-time responses and satisfaction?
When it comes to business analytics, success often depends on whether or not all parties of an organization fully support adoption and execution. Successful BA examples—and subsequent deployment of new predictive-based initiatives—include: Predictive Maintenance: Shell
Virtual reality training research is helping more and more companies understand that a VR training program can be the fastest, most effective way to train their employees. However, some CEOs and shareholders remain hard to convince, leaving CIOs and CTOs tasked with presenting a solid virtual reality training business case to show how such programs can benefit their organization’s bottom line.
[ghostwritten blog] It’s estimated that by 2020, 80% of all brands will be using chatbots for their customer interactions. If your company has yet to integrate this technology in your website, there’s never been a better—or more important—time to start.
While the word “chatbot” only entered the common vernacular in the 1990s (chat + bot), the technology was actually developed in the early 1950s and ‘60s. The idea of computer intelligence was launched with input from innovators like Alan Turing, who first posited that computers could learn and eventually teach themselves, and Joseph Weizenbaum, who created the very first chatbot, ELIZA, a “therapist” program which was capable of recognizing keywords in a conversation and responding in a natural way with a follow-up question.
Performing real-time big-data analytics is emerging as the holy grail of the internet of things world. In this case, we’re not necessarily talking about the extreme real-time processing needed for automated manufacturing or autonomous vehicles. Those usually require a blend of edge computing and specialized AI. Instead, we’re looking at getting information smoothly from where the work is being done to where business leaders are analyzing processes and trying to solve problems. The data doesn’t need to be transmitted in milliseconds, but the data stream should be nearly continuous and constantly integrated across ecosystems.
Traditional workforces were mainly human-powered. And human resources are still crucial, to be sure, but business automation is changing many processes and strategies. For instance, in the traditional workplace, there likely would have been one (or more) staff roles dedicated to data entry. With the introduction of big data technology, however, much of that process can be automated, making the human data entry role mostly redundant in some industries. The same can be true for other parts of the business — chatbots for the customer service department, predictive analytics for the financial forecasting team, machine automation for the warehouse department, etc.
What to look for in billing software A short guide updated for 2019. It can be easy to get lost in the sea of competing invoicing and billing solutions out there. We think ours is worth considering! (But, of course, we’re biased). So we thought it would be helpful to put together a guide letting you know what you should be looking for in a modern billing solution. Here it is. Professional invoicing In 2019, there’s no excuse for not appearing professional. There are too many tools available for free or cheap. You simply won’t look credible if you’re still sending hastily-edited word processor documents as invoices. ZipBooks, and other tools as well, solve this problem for you by allowing you to customize and send a professionally-designed invoice. It’s simple in ZipBooks you to add your own color and logo, so the invoice has your brand identity, while retaining standards that make for a professional invoice.
Once long ago, hotels, motels and other hospitality businesses occupied a fairly simple space in people’s lives—they were a place for guests to lay their heads away from home. But anyone who’s spent time in the hospitality industry in the last several years knows that the role of technology in hospitality businesses has drastically expanded. In many cases, they’re becoming hubs of activity unto themselves. Most of this activity relies directly or indirectly on technology, making IT more important to hotel operations and the guest experience than ever before.
Approximately 85 percent of enterprises have now adopted a multi-cloud strategy, with 41 percent of workloads being run on the public cloud and 38 percent on the private cloud. The market has spoken: cloud computing is here to stay. All that being said, it may not be clear how cloud computing can directly benefit Canadian businesses. In real terms, this is what the cloud will do for you. The Advantages of Cloud for Canadian Businesses It’s easy – A cloud-based system does not require physical infrastructure. Your business does not have to maintain, upgrade, or update it. Your employees will likely take to it intuitively, as most cloud-based applications are no different from navigating a website. If there’s a system that “just works,” it’s a cloud-based system. It’s secure – Modern cloud computing systems come with best-in-class security solutions. Always-on network monitoring, antivirus software, and DoS mitigation all work together to ensure that your business can continue going without interruption. This is especially important in the era of ransomware and other advanced malicious attacks. Where organizations were once tethered to on-premise deployments to avoid security risks, they are now flocking to more secure, cloud deployments. According to an article by David Linthicum on TechTarget, on-premise environments not only suffer more security incidents than service providers, they suffer more brute-force attacks.
Alliance Wireless Communications are industry leaders providing premier live answering services since 1948. Alliance Wireless offers customized answering solutions tailored to their clients individual needs. Alliance Wireless’s customer service representatives professionally handle all their customers calls, 24 hours a day, 365 days a year. Alliance Wireless are proud recipients of the prestigious 2016 Platinum Plus Award of Excellence from CAM-X and coveted ATSI Award winners since 2003!
Are you thinking about investing in chatbots or live chat technology and need to create answers? Do you want to scale your customer service? If the answer to any of those questions is “yes,” then you need a knowledge base.
While cybercriminals across the globe continue to design new threats to paralyze networks and allow the harvesting of sensitive data, a tried-and-true method remains as prolific as ever: ransomware. While the emergence of new ransomware strains has slowed, according to the latest data from McAfee Labs, ransomware attacks are still being fueled apace, and the total number of ransomware samples is growing, leading to concerns from enterprise players and major cities that a serious attack could be in the offing.
Google Cloud Platform offers low costs and unique features that make migration very compelling, but many of the processes, calculations, and how-to’s are beyond the experience of most organizations. It may not simply be a “lift-and-shift” effort. To truly succeed at migration, we need to step back and evaluate the purpose, process, and partners.
Texting prospects is a point of controversy for many business owners. Some entrepreneurs argue that you “should not text your customers unless you’ve met their family,” while others go to the opposite extreme and only allow customers to make purchases via SMS.
Ultimate WordPress SEO Guide for Beginners (Step by Step)
Ghostwritten Blog | IoT Management System Security | Unplanned downtime is frustrating, costly and can have surprising business consequences. Monitoring remote connected assets allow businesses to be warned that attention is needed as a problem is appearing. Thus they can plan for effective and remedial action before it becomes business or operationally critical. This is driving new business value for manufacturing and utility operations as there are a range of benefits depending on the type of application or vertical your business addresses.
Choosing appropriate technology to manage large data networks and diverse critical information systems is still one of the most significant challenges for many corporations. Downtime of an information network has high costs. Employees cannot perform their jobs, clients cannot access critical information and potential customers look elsewhere for service. Banking institutions are a classic example of the need for fully available operations. The precise real time mechanics of the financial market means that a continuous and accurate operation of the entire network infrastructure is vital.
We’ve all experienced how grueling interactions with large financial institutions can be. Whether it’s applying for a loan, setting up a business account or making investments, we’re often faced with lengthy hold times, a deluge of forms to complete or confusing, non-intuitive web design. But upstarts in the Financial Technology sector (fintech) are taking it upon themselves to improve this perpetually frustrating Customer Experience (CX).
Amazon has just announced its newest addition to Echo family: Echo Look, a cutting edge device that doubles as your BFCF (best-fashion-conscious-friend). Echo Look responds to voice commands, just like the original Echo. You can use it to play songs, list news headlines, play trivia. It also still has full Alexa functionality. What’s new? Echo Look includes a wifi camera specifically for taking photos of you and your fashion choices. This allows you to check “which outfits pop” and which ones just hang there.
Whether through unintentional deletion of files, or by malicious software, or some device malfunction, losing all computer data is an aggravating experience. That is why protecting them and considering creating a backup is always a good idea as it will definitely facilitate the process of recovering valuable files.
Roughly 1 in 3 Americans own a smartphone and a tablet. That means a huge chunk of the population is vulnerable to mobile malware attacks. It’s this rapid change in our Web browsing habits that has webmasters and advertisers convinced to include mobile platforms in their digital marketing strategies. Unfortunately, hackers have caught on to the trend and are beginning to target MORE mobile sites and users
You’ve most likely heard the name and maybe some of you have used Bitcoin. But what is it, really? Bitcoin is described by people who understand it as the first example of a growing category of digital money known as cryptocurrency, of which Bitcoin is by far the largest.
The Blockchain is not an uncommon word anymore. It has revamped the face of manifold sectors and industries with its futuristic technology. With elements of almost all sectors interspersing in the entertainment industry, it sure could not be exempted from being influenced by Blockchain. But the question is how and why would Blockchain bring about any significant change in the spectrum of entertainment? ... • Security Online The best names in the entertainment sector have suffered leaks and data-hacks due to cyber-attacks, which have been rising with every passing year. Blockchain employs cryptography, sequential hashing and a decentralized system with end-to-end encrypted transactions which are stored in a ledger that cannot be tampered with. This ensures high security as hackers cannot access the data. • Distribution
Cryptocurrency | Tech in Asia Japan isn’t just part of the cryptocurrency revolution, it’s arguably leading the charge. Bitcoin payments, Bitcoin trading, Bitcoin ATMs, and so much more have arguably made Japan the Bitcoin capital of the world. Showing that its position in the crypto marketplace is well-earned, Japan is now tackling crypto money laundering fears head-on. According to new data from Nikkei Asian Review, the amount of reported money laundering incidents involving cryptocurrency in Japan stands at a fraction of the standard currency total for 2017.
The BTC.com wallet has just released a new feature that helps users assess the security of their account! For this occasion, we thought to gather the most important account security tips. 1. Password (yes, I know you know but…) The most simple and often overlooked step is choosing your password. Hackers are well aware of typical vulnerabilities: many people use their names, variations of the same password with one letter difference, basic combinations like “asdf”, and replacing letters with numbers. Easy to hack! Be sure to choose a strong and random password with a variety of character types (small, capital, number, and unusual special characters).
The IT department can be your greatest ally – or they can be your worst enemy. Most of us use computers at some point during our jobs. Even in manual labour jobs are not exempt from having to file the occasional reports or send emails to superiors. Many fail to realize there is a server logging every single keystroke you type or link you click. And when it comes to your work computer nothing is considered private. Everything is fair game for the IT police.
Do you have a lot of visitors coming in to your place of work on a daily basis? If yes then you should think about getting a visitor management system. You may have a receptionist manning your entrance making sure that all visitors are logging in or logging out. Now, your receptionist cannot always greet your visitors perfectly. Moreover, they might not always be able to ensure that the details being entered are the correct ones.
While big data, or large sets of data that can be analyzed to detect patterns and trends, has become a widely understood phenomenon, “fast data” is a newer concept. Fast data, often referred to as “data in motion,” enables companies to use advanced systems and applications to make real-time decisions that have a direct and immediate impact on business interactions and observations. Now just as important as big data, fast data allows companies to analyze performance instantaneously in order to improve productivity.
Not just the centre for tech creation, Toronto is the country’s hot-bed of tech development and research, seeing new startups cropping up every quarter. And each one hopes to meet with the same successes experienced by these Toronto-based companies.
How “virtual volunteering” can help you change the world anytime, anywhere Volunteers are vital to a successful community, but often, volunteering means a good deal of outdoor work or traveling to the volunteer location: reading to children at a library, caring for homeless animals at your local animal shelter, or cooking up a storm at a drop-in center for homeless youth and underemployed folks. If you’re someone who is able to do these things, that’s great!
With cryptocurrency success stories of profitable Bitcoin transactions creating overnight millionaires, you’ve probably imagined yourself setting up a rig and mining. What better way to earn passive income than to have your desktop computer solve a few mathematical problems and pop out new Bitcoins? While this might have been the situation in the beginning, with nearly 80% of the world’s total number of Bitcoins already mined, you might be wondering--is mining cryptocurrency still profitable?
f you are responsible for caring for a parent or other loved one, knowing where to find resources and support can be vital in managing both their care and your own. Fortunately, there are many different ways to get the support you need, and resources are available in the physical world, online, and through apps designed to make your day to day life easier and more fulfilling. Online Support and Caregiver Resources The U.S. Department of Health and Human Services: A good starting point when looking for resources as a caregiver is the U.S. Department of Health and Human Services. They list websites, physical centers, and other sources of support services, and can help you find information and help to deal with Medicare, Veteran’s Affairs, pensions, insurance, and more.
Wearable technology is a rapidly expanding industry that is increasingly focused on improving the lives of seniors across the globe. Wearables can provide ways to increase safety, encourage active living, and improve senior health care – from alerting users to an issue with their heart or respiratory rate to delivering medication reminders and sharing vital information with their health care professionals. If you or your parent are looking for ways to better manage their health at home or on the go, wearable technology could be the answer.
Real estate agencies frequently use drones to get stunning, aerial shots of properties they have been enlisted to sell. Drones can play a life-saving role in search and rescue or surveillance maneuvers, and don’t forget recreational activities like drone racing!
Having a successful business means spending money on marketing. But many startups have a very restrictive budget. So how do you market your startup without breaking the bank?
Ghostwritten article on Social Media Marketing
Your brand defines your business. Brand marketing is the combination of messaging and actions across multiple platforms and experiences—all saying the same thing about you. It shapes how potential and current customers see you.
Want to make a serious splash with affiliate marketing? Dreaming of making six figures from the comfort of your home? These seven affiliate marketing tips will show you how to do just that—so stay in your pajamas and brew another cup of coffee. You might be thinking, “Home, pajamas, coffee? Sounds like the easy life!”
The Photo-, Video-sharing Social Network App Leads in Usage Growth by Marketers
f you want content that converts, you need to create relevant, compelling blogs, videos, and eBooks. With so much competition on the internet, attracting and converting readers has never been more challenging – or more vital. But the great news is, it only looks complicated. With these few essential tools in your inbound marketing toolbox, you’ll be creating content that converts before you know it. Here’s how:
If your business collects any sort of online personal data (and whose doesn’t?), then you’re probably counting the days until May 25, 2018, when the GDPR (General Data Protection Regulation) takes effect. Although GDPR is an EU regulation which emphasizes that users must give “active consent” to any platform collecting their personal data. Here are a few things to consider when evaluating your business’ collection and use of personal data:
The old strategies of digital marketing don’t work anymore. The average click-through rate for display and banner ads is 0.06 percent and even Facebook ads have started to disappoint—62 percent of small business owners believe them ineffective. You need to try something new. Here are 10 ways you can use modern technology to bring your marketing out of the Stone Age. 1. Automation and Machine Learning
As a small business owner, you need to be scrappy, resourceful and flexible to survive. You need to secure your place in the market by using all the tools in your tool belt and remembering that there is always room to improve. One of the best ways to fight for your business is to utilize the online reviews that are happening right now. These reviews will become invaluable to you as you learn to trust them and to trust your customer. Since you are not a household name — not yet at least — you need potential customers to see a positive online presence (including reviews) and move forward with a foundation of trust. Let’s talk about why these reviews matter, how to start getting them and how to maintain growth.