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It’s been almost 40 years since publishers first dipped their toes into the pond of online publishing. Today, “digital-first” and “digital-only” can feel like it’s taking over – but is print dead? On hiatus? Or is it ready to be part of the content revolution? Over the past decade, publishers who initially resisted the idea of the internet as a new platform for the written word have started to accept that the publishing world they knew has changed irrevocably. Since the introduction of digital technology, thousands of print publications of varying sizes and locations have shuttered. Assuming this comes as the result of digitization, however, would be wrong.
Collusion is an ugly word but one that we need to address. Unfortunately, that is exactly what happened at MillerCoors when one of their marketing executives colluded with service providers. The service providers would either bill for services not provided or overbill and then split the difference with the marketing executives. The case garnered headlines when law enforcement got involved. Uncovering this type of crime is exceedingly difficult and hence often goes undetected. Therefore, it is key that every organization take the necessary steps to protect themselves. The controls can be broken into two categories: people controls and process controls. Let’s take a look at some of them.
One would think that any vendor would make sure it included all the information a customer would need to pay the invoice as quickly as possible. But, one little question to readers of our e-zine revealed this was absolutely not the case. Vendors routinely leave off:
With the launch of the Oculus Quest into the VR market, a new world of possibilities has opened up for virtual reality for enterprise. Oculus’ spring release of its first standalone 6dof wireless headset — the Oculus Quest — allows 6dof experiences without having to deal with cables or cords tethering you to a stationary PC. Put simply, the Quest is a potential game-changer for the future of VR.
This spring, Oculus VR released its first standalone 6dof wireless headset – the Oculus Quest. But what exactly is “6dof”? And how does it work to make the Oculus Quest such a game-changer?
If the van life is the life for you, all you need to work, play, and live on the road is a high-quality wifi connection -- and the juice to keep your whole van charged. With the Apex, you can stay connected to the things that matter most while unplugging from everything else.
Modern publishers face many fresh and frustrating challenges. And arguably one of the worst is the time-consuming requirement of wading through piles of half-baked submissions. In the digital age, the submission quantity is up, but the quality has fallen. How can you minimize low-quality work, incomplete applications, applications that don’t follow the guidelines, non-standardized submissions, and applications with missing critical information?
When we talk about product support vs. customer support, it can seem like there’s quite a bit of overlap. However, these terms are not interchangeable. To clear up some of the confusion around this topic, we decided to address the question: Is there a definitive difference between product and customer support? The short answer is yes -- but the details are slightly more complicated. While there are some similarities (both involve providing support to people struggling to resolve an issue), there’s also a world of difference between customer service and actual product support. Let’s take a look.
From a lack of automation and reactive support to unclear communications and a lack of billing transparency, diagnosing the causes of merchant attrition is the first step in addressing it. Once you’ve narrowed down the reasons your merchants might be jumping ship, you can take further steps to improve your operations and retain those clients.
Your accounts payable metrics and AP department can be a frequently overlooked part of your organization. Because it’s a source of money going out – instead of coming in – it’s often unpleasant to think about. But since you have to pay your bills each month, AP becomes a ‘necessary evil.’
Although cryptocurrency can be used for illicit activity, the overall impact of bitcoin and other cryptocurrencies on money laundering and other crimes is sparse in comparison to cash transactions.
Reducing the carbon footprint of businesses and residences is one of the highest priorities for many new build projects. Zero-Net-Energy (ZNE) buildings are becoming more popular as a way to achieve emissions reduction while limiting dependence on fossil fuels. California has set ambitious goals concerning ZNE construction and retrofitting as well as total emissions reduction over the next 30 years:
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As your organization takes steps towards cloud-based functionality, how data is stored, secured, and accessed becomes a top priority. Protecting and securing your data (which can include sensitive information about your company’s finances, trade secrets, methodologies, and more) is essential. Just as important is protecting customer or client data, particularly if your business operates in an industry that commonly handles personally-identifying information. If your company is a retail operation or exists in the realm of healthcare, BFSI, or other public-facing fields, you may routinely handle credit card numbers, social security numbers, or passwords that could permit hackers to access client-side accounts.
Blockchain. Chances are you’ve seen the internet’s favorite new buzzword popping up with increased frequency on your Facebook or LinkedIn news feed with claims of revolutionizing the world of technology. But is blockchain just a buzzword? Or is it the real deal?
As the world of marketing and customer service becomes increasingly automated, AI assistants (driven by artificial intelligence) and conversational UIs (user interfaces that mimic human interaction) are becoming more pertinent to small, mid-sized, and enterprise businesses.
Is your company ready to take customer interaction to the next level? All signs point to positive customer experience (CX) as the driving force behind customer acquisition and reduction of churn. So, how will your business keep up with ever-increasing demands from consumers for real-time responses and satisfaction?
When it comes to business analytics, success often depends on whether or not all parties of an organization fully support adoption and execution. Successful BA examples—and subsequent deployment of new predictive-based initiatives—include: Predictive Maintenance: Shell
Virtual reality training research is helping more and more companies understand that a VR training program can be the fastest, most effective way to train their employees. However, some CEOs and shareholders remain hard to convince, leaving CIOs and CTOs tasked with presenting a solid virtual reality training business case to show how such programs can benefit their organization’s bottom line.
[ghostwritten blog] It’s estimated that by 2020, 80% of all brands will be using chatbots for their customer interactions. If your company has yet to integrate this technology in your website, there’s never been a better—or more important—time to start.
While the word “chatbot” only entered the common vernacular in the 1990s (chat + bot), the technology was actually developed in the early 1950s and ‘60s. The idea of computer intelligence was launched with input from innovators like Alan Turing, who first posited that computers could learn and eventually teach themselves, and Joseph Weizenbaum, who created the very first chatbot, ELIZA, a “therapist” program which was capable of recognizing keywords in a conversation and responding in a natural way with a follow-up question.
Performing real-time big-data analytics is emerging as the holy grail of the internet of things world. In this case, we’re not necessarily talking about the extreme real-time processing needed for automated manufacturing or autonomous vehicles. Those usually require a blend of edge computing and specialized AI. Instead, we’re looking at getting information smoothly from where the work is being done to where business leaders are analyzing processes and trying to solve problems. The data doesn’t need to be transmitted in milliseconds, but the data stream should be nearly continuous and constantly integrated across ecosystems.
Traditional workforces were mainly human-powered. And human resources are still crucial, to be sure, but business automation is changing many processes and strategies. For instance, in the traditional workplace, there likely would have been one (or more) staff roles dedicated to data entry. With the introduction of big data technology, however, much of that process can be automated, making the human data entry role mostly redundant in some industries. The same can be true for other parts of the business — chatbots for the customer service department, predictive analytics for the financial forecasting team, machine automation for the warehouse department, etc.
What to look for in billing software A short guide updated for 2019. It can be easy to get lost in the sea of competing invoicing and billing solutions out there. We think ours is worth considering! (But, of course, we’re biased). So we thought it would be helpful to put together a guide letting you know what you should be looking for in a modern billing solution. Here it is. Professional invoicing In 2019, there’s no excuse for not appearing professional. There are too many tools available for free or cheap. You simply won’t look credible if you’re still sending hastily-edited word processor documents as invoices. ZipBooks, and other tools as well, solve this problem for you by allowing you to customize and send a professionally-designed invoice. It’s simple in ZipBooks you to add your own color and logo, so the invoice has your brand identity, while retaining standards that make for a professional invoice.
Once long ago, hotels, motels and other hospitality businesses occupied a fairly simple space in people’s lives—they were a place for guests to lay their heads away from home. But anyone who’s spent time in the hospitality industry in the last several years knows that the role of technology in hospitality businesses has drastically expanded. In many cases, they’re becoming hubs of activity unto themselves. Most of this activity relies directly or indirectly on technology, making IT more important to hotel operations and the guest experience than ever before.
Approximately 85 percent of enterprises have now adopted a multi-cloud strategy, with 41 percent of workloads being run on the public cloud and 38 percent on the private cloud. The market has spoken: cloud computing is here to stay. All that being said, it may not be clear how cloud computing can directly benefit Canadian businesses. In real terms, this is what the cloud will do for you. The Advantages of Cloud for Canadian Businesses It’s easy – A cloud-based system does not require physical infrastructure. Your business does not have to maintain, upgrade, or update it. Your employees will likely take to it intuitively, as most cloud-based applications are no different from navigating a website. If there’s a system that “just works,” it’s a cloud-based system. It’s secure – Modern cloud computing systems come with best-in-class security solutions. Always-on network monitoring, antivirus software, and DoS mitigation all work together to ensure that your business can continue going without interruption. This is especially important in the era of ransomware and other advanced malicious attacks. Where organizations were once tethered to on-premise deployments to avoid security risks, they are now flocking to more secure, cloud deployments. According to an article by David Linthicum on TechTarget, on-premise environments not only suffer more security incidents than service providers, they suffer more brute-force attacks.
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Are you thinking about investing in chatbots or live chat technology and need to create answers? Do you want to scale your customer service? If the answer to any of those questions is “yes,” then you need a knowledge base.
While cybercriminals across the globe continue to design new threats to paralyze networks and allow the harvesting of sensitive data, a tried-and-true method remains as prolific as ever: ransomware. While the emergence of new ransomware strains has slowed, according to the latest data from McAfee Labs, ransomware attacks are still being fueled apace, and the total number of ransomware samples is growing, leading to concerns from enterprise players and major cities that a serious attack could be in the offing.
Google Cloud Platform offers low costs and unique features that make migration very compelling, but many of the processes, calculations, and how-to’s are beyond the experience of most organizations. It may not simply be a “lift-and-shift” effort. To truly succeed at migration, we need to step back and evaluate the purpose, process, and partners.
Texting prospects is a point of controversy for many business owners. Some entrepreneurs argue that you “should not text your customers unless you’ve met their family,” while others go to the opposite extreme and only allow customers to make purchases via SMS.
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Ghostwritten Blog | IoT Management System Security | Unplanned downtime is frustrating, costly and can have surprising business consequences. Monitoring remote connected assets allow businesses to be warned that attention is needed as a problem is appearing. Thus they can plan for effective and remedial action before it becomes business or operationally critical. This is driving new business value for manufacturing and utility operations as there are a range of benefits depending on the type of application or vertical your business addresses.
Choosing appropriate technology to manage large data networks and diverse critical information systems is still one of the most significant challenges for many corporations. Downtime of an information network has high costs. Employees cannot perform their jobs, clients cannot access critical information and potential customers look elsewhere for service. Banking institutions are a classic example of the need for fully available operations. The precise real time mechanics of the financial market means that a continuous and accurate operation of the entire network infrastructure is vital.
We’ve all experienced how grueling interactions with large financial institutions can be. Whether it’s applying for a loan, setting up a business account or making investments, we’re often faced with lengthy hold times, a deluge of forms to complete or confusing, non-intuitive web design. But upstarts in the Financial Technology sector (fintech) are taking it upon themselves to improve this perpetually frustrating Customer Experience (CX).
Amazon has just announced its newest addition to Echo family: Echo Look, a cutting edge device that doubles as your BFCF (best-fashion-conscious-friend). Echo Look responds to voice commands, just like the original Echo. You can use it to play songs, list news headlines, play trivia. It also still has full Alexa functionality. What’s new? Echo Look includes a wifi camera specifically for taking photos of you and your fashion choices. This allows you to check “which outfits pop” and which ones just hang there.
Whether through unintentional deletion of files, or by malicious software, or some device malfunction, losing all computer data is an aggravating experience. That is why protecting them and considering creating a backup is always a good idea as it will definitely facilitate the process of recovering valuable files.
Roughly 1 in 3 Americans own a smartphone and a tablet. That means a huge chunk of the population is vulnerable to mobile malware attacks. It’s this rapid change in our Web browsing habits that has webmasters and advertisers convinced to include mobile platforms in their digital marketing strategies. Unfortunately, hackers have caught on to the trend and are beginning to target MORE mobile sites and users
You’ve most likely heard the name and maybe some of you have used Bitcoin. But what is it, really? Bitcoin is described by people who understand it as the first example of a growing category of digital money known as cryptocurrency, of which Bitcoin is by far the largest.
The Blockchain is not an uncommon word anymore. It has revamped the face of manifold sectors and industries with its futuristic technology. With elements of almost all sectors interspersing in the entertainment industry, it sure could not be exempted from being influenced by Blockchain. But the question is how and why would Blockchain bring about any significant change in the spectrum of entertainment? ... • Security Online The best names in the entertainment sector have suffered leaks and data-hacks due to cyber-attacks, which have been rising with every passing year. Blockchain employs cryptography, sequential hashing and a decentralized system with end-to-end encrypted transactions which are stored in a ledger that cannot be tampered with. This ensures high security as hackers cannot access the data. • Distribution
Cryptocurrency | Tech in Asia Japan isn’t just part of the cryptocurrency revolution, it’s arguably leading the charge. Bitcoin payments, Bitcoin trading, Bitcoin ATMs, and so much more have arguably made Japan the Bitcoin capital of the world. Showing that its position in the crypto marketplace is well-earned, Japan is now tackling crypto money laundering fears head-on. According to new data from Nikkei Asian Review, the amount of reported money laundering incidents involving cryptocurrency in Japan stands at a fraction of the standard currency total for 2017.
The BTC.com wallet has just released a new feature that helps users assess the security of their account! For this occasion, we thought to gather the most important account security tips. 1. Password (yes, I know you know but…) The most simple and often overlooked step is choosing your password. Hackers are well aware of typical vulnerabilities: many people use their names, variations of the same password with one letter difference, basic combinations like “asdf”, and replacing letters with numbers. Easy to hack! Be sure to choose a strong and random password with a variety of character types (small, capital, number, and unusual special characters).
The IT department can be your greatest ally – or they can be your worst enemy. Most of us use computers at some point during our jobs. Even in manual labour jobs are not exempt from having to file the occasional reports or send emails to superiors. Many fail to realize there is a server logging every single keystroke you type or link you click. And when it comes to your work computer nothing is considered private. Everything is fair game for the IT police.
Do you have a lot of visitors coming in to your place of work on a daily basis? If yes then you should think about getting a visitor management system. You may have a receptionist manning your entrance making sure that all visitors are logging in or logging out. Now, your receptionist cannot always greet your visitors perfectly. Moreover, they might not always be able to ensure that the details being entered are the correct ones.
While big data, or large sets of data that can be analyzed to detect patterns and trends, has become a widely understood phenomenon, “fast data” is a newer concept. Fast data, often referred to as “data in motion,” enables companies to use advanced systems and applications to make real-time decisions that have a direct and immediate impact on business interactions and observations. Now just as important as big data, fast data allows companies to analyze performance instantaneously in order to improve productivity.