Hemalatha Raman

Copy Editor, Copywriter, Editor, Technical Writer, Writer

"Life is simple but we always complicate it"

Hemalatha Raman
hemaraman18@gmail.com

HIGHLIGHTS
 Certified in Information Technology Infrastructure Library (ITIL)
 5+ years of experience in Testing & IT Project Management
 3+ years as a Subject Matter Expert in Infrastructures
 2+ years in Automation and Manual Testing
EXPERIENCE
Sales Associate OCTOBER 2016 – JANUARY 2018
Banana Republic, Edinburgh, IN
 Customer relations, provided assistance and information on products, features and benefits to customers
 Handled all billing, returns and customer issues professionally
Process Specialist APRIL 2014 – NOVEMBER 2015
First Data c/o Cognizant Technology Solutions, Chennai, India
Responsible for the testing and implementation of Tele Lockboxes (Banking Kiosks) using Citrix. Performed project management duties using IMG to assign work, allocate projects, monitor deadlines, and follow-up with key stakeholders.
 Captured & documented stakeholder/customer requirements
 Prepared test cases and developed test scripts
 Executed batch processes & created SQL instances
 Performed and executed different types of testing (Unit, Functional, Integration & End-to-End)
 Identify issue with root cause analysis and recommend improvements on test scope and approach
 Performed configuration set up for severity requests per SLA
 Develop Quality Audit and provide feedback for review
 Improved processes and documented them to manage the customer needs and increase efficiency of the deliverables

Specialist (SME) OCTOBER 2010 – MARCH 2014
Brocade TAC, HCL Technologies, Chennai, India
Provided technical and performance support, ensured smooth server installation, and monitored SLAs for some of the world’s leading organizations, ultimately supporting their IT Infrastructure.
 Administered & mentored automation testing on Sales Force
 Monitored servers with Simple Network Monitoring Protocol
 Created, estimated, prioritized & distributed tasks
 Developed macros to generate performance, service reports
 Performed Quality Audits & problem management processes
 Reviewed Requests for Enhancements (RFE’s) &Value Adds
 Tracked high priority tickets & updated key stakeholders
 Provided technical support & training to end-users
 Created license keys for SAN & IP-Networking products
 Resolved hardware, software, network & security problems

SKILLS
Programming
C, C++, OOPs, DBMS, SQL, HTML, PHP, XML
Applications
Oracle Enterprise, Sales Force, Citrix, Image RPS, NetCool, BMC Remedy, Active Directory
Operating systems
Windows 7,8,10
Performance
Unit tests, test plans, test cases, test scripts, test documentation, Mobile Testing, defect tracking, process improvement, technical support & troubleshooting, task estimation, task distribution, task prioritization
ACHIEVEMENTS
Green Scorecard Performer CTS
Awarded outstanding performer
HCL TECHNOLOGIES
Women’s Counsel Leader
HCL TECHNOLOGIES
Customer appreciation
HCL TECHNOLOGIES
EDUCATION
MBA in Operations Mgmt.
SM University, 2013 – 2015
BCA in Computer Application
University of Madras, 2007 – 2010
Categories
Content Types
Article, Case Study, General Video, Music Video
More Information
SMU University, Master of Business Administration(Operation Management)
MOP Vaishnav College, Bachelor of Computer Application
Indianapolis, IN, USA|English, Tamil
Publications
N/A

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