HIGHLIGHTS Certified in Information Technology Infrastructure Library (ITIL) 5+ years of experience in Testing & IT Project Management 3+ years as a Subject Matter Expert in Infrastructures 2+ years in Automation and Manual Testing EXPERIENCE Sales Associate OCTOBER 2016 – JANUARY 2018 Banana Republic, Edinburgh, IN Customer relations, provided assistance and information on products, features and benefits to customers Handled all billing, returns and customer issues professionally Process Specialist APRIL 2014 – NOVEMBER 2015 First Data c/o Cognizant Technology Solutions, Chennai, India Responsible for the testing and implementation of Tele Lockboxes (Banking Kiosks) using Citrix. Performed project management duties using IMG to assign work, allocate projects, monitor deadlines, and follow-up with key stakeholders. Captured & documented stakeholder/customer requirements Prepared test cases and developed test scripts Executed batch processes & created SQL instances Performed and executed different types of testing (Unit, Functional, Integration & End-to-End) Identify issue with root cause analysis and recommend improvements on test scope and approach Performed configuration set up for severity requests per SLA Develop Quality Audit and provide feedback for review Improved processes and documented them to manage the customer needs and increase efficiency of the deliverables
Specialist (SME) OCTOBER 2010 – MARCH 2014 Brocade TAC, HCL Technologies, Chennai, India Provided technical and performance support, ensured smooth server installation, and monitored SLAs for some of the world’s leading organizations, ultimately supporting their IT Infrastructure. Administered & mentored automation testing on Sales Force Monitored servers with Simple Network Monitoring Protocol Created, estimated, prioritized & distributed tasks Developed macros to generate performance, service reports Performed Quality Audits & problem management processes Reviewed Requests for Enhancements (RFE’s) &Value Adds Tracked high priority tickets & updated key stakeholders Provided technical support & training to end-users Created license keys for SAN & IP-Networking products Resolved hardware, software, network & security problems
SKILLS Programming C, C++, OOPs, DBMS, SQL, HTML, PHP, XML Applications Oracle Enterprise, Sales Force, Citrix, Image RPS, NetCool, BMC Remedy, Active Directory Operating systems Windows 7,8,10 Performance Unit tests, test plans, test cases, test scripts, test documentation, Mobile Testing, defect tracking, process improvement, technical support & troubleshooting, task estimation, task distribution, task prioritization ACHIEVEMENTS Green Scorecard Performer CTS Awarded outstanding performer HCL TECHNOLOGIES Women’s Counsel Leader HCL TECHNOLOGIES Customer appreciation HCL TECHNOLOGIES EDUCATION MBA in Operations Mgmt. SM University, 2013 – 2015 BCA in Computer Application University of Madras, 2007 – 2010