Fresh off a decade in IT support, I come to my writing with a slightly different eye than many expect. See, along with my tech industry certifications and experience (ITIL, MCP, A+, etc) I add a Graduate Certificate in Coaching. Yep, coaching. The empathy and deep listening skills I've put to use as a coach serve me well as I listen to project pitches and sit in on marketing persona development meetings and listen to the deeper intentions of those present and let that inform each and every piece I write.
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University of Washington, BA
Maryland University of Integrative Health, Coaching Certificate