After 20 years in the IT Support in the MSP sector of the industry, I found myself in the position of needing to reinvent myself. I still worked in IT Customer Service and Support, but there came that time when I had to review how the work I was doing aligns with my goals. I found myself wanting to reach and help MORE people. (Yeah, I’m that kind of a guy, everyone I support is “MY People.”) It took me another four years to figure out that perhaps as one tech (on a phone or at a user’s desk) I wasn’t able doing enough - even a if I had a stellar blog it wouldn’t be enough. My solution? Your business is helping people - let me help you reach as many as you can. It’s a win-win situation.
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