Mel Sweatt

Content Strategist, Copywriter, Graphic Designer, Photographer

A little bit techy, a whole lotta fun.

With a knack for taking complicated procedures and transforming them into something any idiot can understand, I have somehow managed to decrease employee turnover rates for fortune 2000 companies. Side effects of my re-wiring processes include decreased training time and increased customer satisfaction with more efficient delivery and clarity. Customer service and soft skills are notoriously difficult to instill in employees, yet I seem to do this very thing with ease as it's so natural for me. A leadership coach with a deep understanding of technical development, I have been recognized as the epitome of shifting tech into a more combined mix of ITIL and DevOps. My experiences have infused within me a blend of perspectives from end user to shareholders. Because of this unique mix, I find myself (in any position) acting as a catalyst for change and growth.

My past experiences include professional photography, graphic arts and marketing. When I found myself in a service desk bootcamp I began to understand how valuable my understanding of technology mixed with my previous coaching and tutorials in photography and entrepreneurship was. I excelled at my new position within a help desk environment, authored training, developed a knowledgebase and self-correcting system of improvement for my team. I became a Team Lead, a Subject Matter Expert and Tech Support Specialist all within the space of a single year!
Content Types
Article, Website Copy, Product Description, Ad/Promotional Copy, Infographic Copy, Email Newsletter, Guide, Page Layout, Headshot, Studio Photography, Product Photography, Recipe, Landing Page, Checklist
More Information
Moberly Area Community College, AAS Marketing / Management
Moberly Area Community College, AA Graphic Arts
Moberly, MO, USA|English

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