A little bit techy, a whole lotta fun.
Because this is a newborn photography prop, the description needed to be on target for newborn photographers.
This was a super quick creative project to create small slips for judging a company barbecue. An annual occurrence, this is a big shindig for all of the company employees. Since the company is also a pellet grill dealer, they take a lot of pride in using their products. Adding the little touches makes it all the more special.
Within my role as a Team Lead, one of the challenges I faced was creating a lightweight knowledge database that would more efficiently deliver information to my team. The solution, I found, was in Microsoft OneNote. With a live search feature and many options for customization it delivered multiple team members access on demand. Because everyone could edit and share information at such speeds, this solved issues with agent frustration, customer satisfaction improved and newly added team members were up to speed very quickly. What you see here is one page from the notebook - a simple guide, or tutorial for opening the notebook so that each person that opened it could do so with all of the added functionality of the desktop (standalone) app. We discovered this format worked well for anything from basic password reset instructions to more advanced, multi-step processes. This increased agent confidence overall.
The installation department is in a sales slump. The last advertisement they used failed miserably. Probably because it featured a photo of an air conditioner and bragged about how long the business has well... been in business. There won't be much to brag about if it tanks because it lacks character. Convincing them to test this out was tricky. They worried that this would make the business appear unprofessional. We went back and forth for a little while and then someone sent it to their wife. Another someone showed their kid who busted into a giggling fit. Most groaned. Everyone smiled. Dad jokes. They help you sell air conditioners. Who knew?
New parents want to know that getting their pictures taken is going to be a breeze. With a little web copy outlining the process, they are reassured that their photographer is trustworthy.