Nykki Yeager

Nykki Yeager is a customer-centric consultant who writes about customer support and success, management, and more.

I've been working in customer-focused roles in e-commerce and software companies since 2009.
I'm a craft beer enthusiast, avid home cook and baker, music lover, and a terrible surfer.
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Published Content

6
nicereply.com
Article
Customer support vs Customer success? What’s the difference?
December, 1 2017
nicereply.com
Article
What we learned at SUPCONF Fall 2017
November, 27 2017
nicereply.com
Article
Measuring Quality in Customer Support
November, 8 2017
blog.usenotion.com
Article
5 Steps to Define Customer Support Performance Metrics
June, 19 2017
blog.usenotion.com
Article
Customer Support Metrics 202: Understanding DSAT
May, 2 2017
blog.usenotion.com
Article
How Customer Success Can Deliver Data Driven Customer Insight
March, 20 2017
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