Technical Writer | Desktop Publisher | Voice Over Professional
I specialize in taking the guesswork out of complex technical content. I have over 20 years of technical writing experience with a degree and a strong background in computer networking and telecommunications. I also have some programming experience to help me write better content for developers. Proudly, over the last seven years, I have helped organizations reduce, simplify, and restructure their content, ensuring quality and accuracy, and increasing overall customer satisfaction rates.
My accomplishments are:
Rewrote a web browser deployment guide for enterprises by providing use case scenarios and a critical path to the browser and operating system-specific group policies, reducing confusing and inaccurate content, and increasing CSAT rates.
Rewrote a decades-old installation/upgrade guide for IT professionals and the GE Healthcare support team reducing the time to install or upgrade a system, reducing data loss or data corruption, and reducing support calls.
Streamlined a weekly team status report for the Amazon executive team reducing the time to compile and deliver the report by ~4 hours (more than half).