Patti Short

Technical Writer, Graphic Designer, Writer

Technical Writer | Desktop Publisher | Voice Over Professional

I specialize in taking the guesswork out of complex technical content. I have over 20 years of technical writing experience with a degree and a strong background in computer networking and telecommunications. I also have some programming experience to help me write better content for developers. Proudly, over the last seven years, I have helped organizations reduce, simplify, and restructure their content, ensuring quality and accuracy, and increasing overall customer satisfaction rates.

My accomplishments are:

Rewrote a web browser deployment guide for enterprises by providing use case scenarios and a critical path to the browser and operating system-specific group policies, reducing confusing and inaccurate content, and increasing CSAT rates.

Rewrote a decades-old installation/upgrade guide for IT professionals and the GE Healthcare support team reducing the time to install or upgrade a system, reducing data loss or data corruption, and reducing support calls.

Streamlined a weekly team status report for the Amazon executive team reducing the time to compile and deliver the report by ~4 hours (more than half).
Categories
Content Types
Presentation, Infographic, Recipe, Whitepaper, Email Newsletter, Page Layout
More Information
DeVry University, AS Computer Systems Administration
Kaplan University, BS Health Science/Environmental Health
Redmond, WA, USA|English
Publications
N/A

Portfolio

6
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