IT Support Specialist, Empowering you and your business
Servaas Steenkamp is a IT Support Specialist interested in the field of Data Science and Machine Learning. Servaas thrives in an environment where he can sort out your IT Infrastructure and Support needs.
Servaas is a life long student and continues to educate himself in the field of Data and Analytics using programming languages like Python and R. He is also a Marketer at heart and knows how to build websites using HTML and CSS. He is Tech savvy and has a great aptitude for learning software. There isn't a software he can't figure out almost immediately.
In the workplace Servaas always strives to be the best he can be and to help where he can, never shying away from sharing his knowledge with the next person. He not only has many skills but also the discipline to back them up. He can play 5 different musical instruments and that is just the start. He will make an asset to any team he joins as he loves collaboration.
Some key Points to note about Servaas:
Relevant IT Qualification - Google IT Support Professional Certification. • Troubleshooting and categorising issues remotely to determine if it is software or hardware related and resolving software issues remotely. • Strong knowledge in troubleshooting and configuring of Windows 10 operating system and office 365 applications. • Network and Peripheral configuration. • Strong Soft Skills (Email and Telephonic). • Remote connection tool experience(KRDC,RDP,TEAMVIEWER,REMMINA). • Exposure to a call management system. • Managing incidents and requests within SLA. • Handling customer escalation and queries. • Experience in a corporate environment. • Exposure in the banking sector.