Shanea Patterson

Copy Editor, Copywriter, Editor, Ghostwriter, Technical Writer, Writer

Wordsmith, English aficionado, authoring creative copy that kills the competition

With more than 10 years of writing and editing experience, I have the right combination of writing, researching, and editorial skills. My copy is clear, compelling, and always on time.

I'm passionate about crafting amazing content because I love the written word, and I'm a die-hard grammar fanatic.

My areas of expertise include: marketing strategies, marketing metrics, KPIs, buyer personas, branding, consumer behavior, social media, new product development, sales, innovation; entrepreneurship, business management, leadership, technology, HR management, communication, work-life balance, organizational culture, corporate communications, growth strategy; investment strategies, insurance, credit and asset management, budgeting, tax planning, retirement planning, and other topics related to personal and business finance.

I create compelling content that engages your target audience, boosts conversions, and drives leads. I look forward to working with you!
Categories
Content Types
Blog Post, Article, Case Study, Ebook, Website Copy, Whitepaper
More Information
New York University, Master of Science, Professional Writing
Mercy College, Bachelor of Arts, English
New York|English
Publications
N/A

Business & Entrepreneurship

15
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Article
7 Ways to Get the Most Out of Your Call Center Software.pdf

Discusses how to get the most out of your call center software by choosing the right communication channels, integrating your CRM, using contact center analytics, and more.

November, 26 2018
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Article
5 Ways a Call Center Dashboard Can Improve Your Customer Service.pdf

Discusses the ways a call center dashboard can help you improve the quality of customer service you provide to potential customers.

November, 26 2018
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5 Ways a Call Center Dashboard Can Improve Your Customer Service.pdf
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Article
7 Productivity Tips for Growing Businesses.pdf

Discusses ways to increase your team's productivity, such as using better collaboration tools, having shorter meetings, and tracking your team's performance.

November, 28 2018
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Article
6 Productivity Tips for Growing Businesses.pdf

Discusses several ways companies can increase productivity, including mastering time management, eliminating paper, setting goals, and using a conference calling platform.

November, 22 2018
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Article
5 Best Practices for Outsourcing Customer Service.pdf

Discusses outsourcing best practices, including how to know when outsourcing customer makes sense and when it doesn't, and the keys to successful outsourcing.

November, 13 2018
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Article
5 Ways to Build Effective Networks - A Business Owner's Guide .pdf

Discusses five ways to build an effective business network, including using social media, focusing on helping others, and networking every day.

November, 17 2018
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Article
5 Ways to Handle Seasonal Web Traffic Bursts.pdf

Article discussing five ways to handle seasonal web traffic bursts, including implementing SaaS contact center solutions, efficient forecasting strategies, and cloud bursting.

November, 15 2018
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Article
5 Benefits of A Work From Home Call Center and How You Can Manage It From Anywhere.pdf

Discusses the benefits of a work from home call center.

November, 20 2018
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Article
4 Ways to Streamline Your Online Customer Support.pdf

Article discussing ways to streamline online customer support, such as automation and chat bots.

October, 16 2018
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Article
7 Ways to Improve Workplace Productivity.pdf

Article on several ways to improve workplace productivity.

October, 15 2018
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Article
5 Ways to Boost Your Customer Experience with Technology.pdf

Article discussing various ways to boost your customer experience using technology.

October, 5 2018
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Article
7 Benefits of Working for a Corporation.pdf

Discusses the benefits of working for a corporation as opposed to a small business, or freelancing.

November, 14 2018
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Article
5 Tips to Improve Your Customer Effort Score.pdf

Discusses ways to improve your customer effort score and overall customer satisfaction by streamlining support channels, assessing your current processes, and making it easy for the customer, etc.

November, 21 2018
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Blog Post
WS1 - 10 Tips for Writing Persuasive Web Copy That Converts Visitors to Sales.pdf

Blog post on writing persuasive web copy to increase sales.

Marketing & Advertising

7
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Article
6 Tips for Jumpstarting Your Sales.pdf

Discusses tips for giving your sales a boost by getting the best out of social media, holding contests, and reading business books, etc.

November, 26 2018
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Article
Here's Why the Traditional Customer Journey Map is Now Retired.pdf

Article detailing why the traditional customer journey map is dead and what's replaced it.

October, 15 2018
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Article
Top 3 Things to Consider When Promoting Your Business.pdf

Article on the most important things to consider when promoting your small business.

September, 7 2018
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Article
Top KPIs To Measure for Your Business By Industry.pdf

An article discussing the KPIs small and medium sized businesses (SMBs) should be tracking by industry.

September, 27 2018
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Blog Post
5 Ways to Boost Your Cannabis Business Web Traffic Using SEO - Blog Post - Blog Mutt .pdf

An article about using SEO to boost web traffic for a cannabis business.

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Blog Post
WS2 - 5 Commandments of Content Marketing for Your Financial Service Company.pdf

Blog post on content marketing for financial services companies.

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Blog Post
WS3 - 5 Benefits of SEO Marketing and Why Every Business Needs It.pdf

Blog post about SEO marketing and why it's beneficial for any business.

Finance, Banking & Insurance

5
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Article
Four Examples of How Time Impacts Perspective And Why It Affects the Economy.pdf

Article on how time impacts perspective and why it affects the economy.

October, 12 2018
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Article
8 Tips for Protecting Your Family's Finances.pdf

Article discussing the steps parents can take to protect their family's finances.

October, 1 2018
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Article
5 Ecological Side Effects of Car Accidents and What You Can Do To Prevent Them.pdf

Discusses the impact car accidents have on the environment and what you can do to prevent them. For Esurance.

November, 22 2018
hubpages.com
Article
Planning for Retirement in Your 30s: An Active Investment Approach

An article on how to plan for retirement in your 30s.

March, 17 2018
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Blog Post
10 Top Crypto Platforms for a Successful ICO Launch.pdf

Published Content

14
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Article
3 Reasons Hackers Target Small Businesses And How to Protect Yourself.pdf

Article on reasons hackers target small businesses as opposed to large corporations.

September, 13 2018
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Article
Myrtle Beach with Kids, A Perfect Family Day.pdf

Published article (AOL Travel) about how to spend the day in Myrtle Beach with children.

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Article
Baltimore with Teens AOL TRAVEL.pdf

An article on traveling to Baltimore, MD with teens - published by AOL Travel.

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Article
Charleston with Tweens AOL TRAVEL.pdf

Article on traveling to Charleston, SC with tweens - published by AOL Travel.

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Article
Camping in Point Peele National Park LIVESTRONG.pdf

Article on camping in Point Pelee National Park published by Livestrong.com.

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Article
Hotels in East Manhattan New York, eHow.pdf

Hotels in East Manhattan, NYC

intravelmag.com
Article
Flames: Little Italia, Atlantic City

A review of an Italian restaurant on the Atlantic City Boardwalk called Flames.

May, 31 2009
traveltips.usatoday.com
Article
Indiana Year Round RV Parks

Year-round RV Parks in Indiana.

April, 17 2017
traveltips.usatoday.com
Article
RV Resorts in Alabama & Georgia

The client asked for an article about RV Resorts in Alabama & Georgia.

April, 17 2017
traveltips.usatoday.com
Article
RV Park Resorts In Minnesota

The client wanted an article about RV Park Resorts in Minnesota.

April, 17 2017
traveltips.usatoday.com
Article
Georgia Private RV Parks

Client wanted an article about Private RV Parks in Georgia.

April, 17 2017
getawaytips.azcentral.com
Blog Post
In-Room Jacuzzi Hotels in California
October, 5 2017
datingtips.match.com
Blog Post
Romantic Ideas to Ask Him Out
October, 9 2017
traveltips.usatoday.com
Article
North Carolina Mountain Ski Resorts

Technology

3
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Article
What You Should Know About FISMA Compliance.pdf

Discusses how to comply with the Federal Information Security Act if you run a federal or state agency, or a private business working with a federal agency.

November, 9 2018
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Article
7 Ways Artificial Intelligence is Secretly Infiltrating Our Lives.pdf

Discusses the ways artificial intelligence is part of our everyday lives, such as through Netflix, iPhones, mobile check deposit, etc.

November, 19 2018
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Blog Post
Insane New Technology to Upgrade Your Outdoor Living Spaces.pdf

Discusses amazing new technology upgrades to consider for your outdoor living spaces, including a top-of-the-line camera security system.

October, 30 2018

Real Estate

1
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Blog Post
5 Unique Needs of Global and International Real Estate Clients.pdf

An article about the unique needs of global and international real estate clients.

Miscellaneous

16
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Article
5 Ways to Stay Healthy During Times of Stress.pdf

Articles discussing a few ways to stay healthy during stressful times.

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Website Copy
Kabob Recipes - Web Copy - Copify.pdf

Web copy on the best kabob recipes.

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Website Copy
Winter Vacation Recipes - Web Copy - Copify.pdf

Web copy on best recipes for winter vacation.

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Website Copy
Top 15 Mediterranean Recipes - Web Copy - Copify.pdf

Web copy on the top 15 Mediterranean recipes.

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Website Copy
One Pot Collection Recipes - Web Copy - Copify.pdf

Web copy for the best recipes for one pot meals.

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