Wordsmith, B2B copywriter, and certified content marketing specialist with a knack for writing SEO content about business, finance, and marketing
Cybersecurity experts and cybercriminals alike are using artificial intelligence (AI) and machine-learning tools to protect and steal data respectively. Because AI and machine learning (ML) are still so new, some believe that AI is a double-edged sword for many companies because machine-learning algorithms and other types of AI use "training" data to learn how to respond to different situations. That's why it's important for you to learn more about using AI to your advantage to protect yourself, your company and/or your family. Let's take a look at a few trends regarding the impact of artificial intelligence on cybersecurity.
Running an enterprise level business can be stressful and often takes up much more time than anticipated. But with applications made just for larger enterprises, you can streamline processes and make running things a bit less hectic. Enterprise level software applications made just for companies like yours are helping businesses solve their problems left and right. Want in on the action? Here are five of the best software programs for enterprise-level businesses in 2019.
Compares the difference between small businesses and large businesses and discusses how small businesses can compete using Serve Core.
Eco-friendly companies are always looking for ways to cut down on waste and reduce their carbon footprint. Setting up a cloud contact center can help your company cut down on costs and make your agents better collaborators and communicators. But setting up a cloud contact center usually comes with high costs and a hard-hitting environment impact. A cloud contact center with integrated IVR systems is a good alternative to traditional systems because it can centralize customer engagement while requiring less unnecessary equipment and providing cloud-based storage. In this article, we take a look at the benefits of utilizing a cloud contact center and go over how to use one of the most talked-about technological advances today - the cloud - to create more sustainable systems.
Blog post about how small businesses can benefit from hiring the services of a private security company (like Pacific Patrol Services) to keep employees safer.
Article discussing how chatbots can help you grow your business by enhancing customer service, improving productivity, reducing costs, and helping you take a proactive approach.
Discusses how to tell whether agile innovation methods would benefit your HR department and employees.
Discusses how agents and chatbots combined can create a transformative customer experience and enhance customer care.
An organization's tech infrastructure allows them to optimize business performance and enables competitive advantage if that tech infrastructure is used to its fullest extent. Many organizations aren't aware of the variety of ways to get the most out of their infrastructure and so they lose that competitive advantage. But there are multiple ways to make sure your tech is working hard for you and that it delivers in areas it's supposed to. However, without proper setup, adoption, and training, innovative solutions can go underutilized by businesses. Here are five ways you should be using your tech infrastructure to the fullest extent.
Discusses four ways to grow your business by using social media, content marketing, and a good POS software to streamline sales.
Leading a company sales department is one of the most difficult parts of managing a business. If your company's been suffering from poor sales over the last few quarters, finding ways to jumpstart your sales is essential if you want your company to start seeing growth and an increase in revenue. There are tons of ways to jumpstart your company's sales. Here's a collection of techniques and tools for generating more sales at a faster rate.
Discussing how a cloud contact center can benefit your business including reduced IT costs, enhanced customer experience, and scalability.
Describes how growing companies can be more productive by upgrading to the latest technology, among other things.
Discusses how migrating certain services to the cloud can improve your business through increased flexibility, reduced IT costs, improved reliability, better collaboration and easy integration.
Discusses how best to set up a customer support department that's efficient and that sets you up for success.
Discusses five ways organization can help improve employee satisfaction and business performance by reducing employee burnout, improving customer service, increasing efficiency, and creating more opportunities to grow.
Discusses several benefits of implementing a BT (business text) messaging service for your agents and your customers.
Article discussing the top five benefits of outsourcing, including cost-savings, flexibility, and scalability.
Discusses what the impact of rising fuel costs will be as well as what the future of the freight transportation industry looks like.
Article discussing eight ways to save yourself some time and money when you're thinking of hiring an external consultant.
Discusses how to use unified messaging to streamline business communications using a UCaaS platform.
Discusses how unified messaging services (UMS) can streamline business communications using tools like video conferencing, mobile apps, and virtual meetings.
Describes how unified messaging can improve business communications by providing features like call answering, auto attendant, and voicemail preview.
An article comparing the differences between VoIP and landline phone systems for business communications, helping you determine the best choice for you.
Discusses how AWS (Amazon Web Services) VoIP gateway can simplify overall business operations with features like online meetings, business SMS, online administration, and auto attendant, among others.
Discusses what a non-fixed VoIP phone number is and how it can boost business communications both internally and externally.
Discusses what to look for when searching for an affordable VoIP service (such as call recording, call waiting, and auto attendant), as well as what to avoid.
Discusses the top five benefits of outsourcing customer service for small and medium-sized businesses using CCaaS, UCaaS, and VoIP solutions.
How using business text messaging using a platform like a unified communications as a service (UCaaS) platform can improve both the customer and the agent experience.
Describes how integrating Office 365 Unified Messaging with your current UCaaS provider can benefit your business through increased productivity.
Describes how you can use Virtual Office analytics to identify and process unreturned calls in IPBX so you don't lose out on potential sales.
Discusses how to fill out a bill of lading, a legal document that must be filled out before a freight shipment is hauled.
Blog post describing how business owners are turning to digital tools - like email marketing, CRMs, materials estimators, and social media - to save time.
Covers the ways a company messaging application can improve productivity and team collaboration.
Discusses why instant messaging is outdated and why unified messaging is a better alternative for your business.
Discusses five ways to boost business relationships, including serving more than you sell, being consistent, and finding ways to share useful knowledge.
Discusses how best to handle privileged communications using cloud-based solutions, like CCaaS, UCaaS, and VoIP.
Discusses the ways technology has influenced today's online customer experience, making it easier to shop online.
Discusses the benefits of contact center speech analytics and how it can enhance the customer experience, as well as customer service.
Discusses the benefits of a customer journey contact center and how it enhances the overall customer experience.
Describes what a contact center services learning module is and how it can improve the customer experience (CX).
Discusses the importance of establishing a knowledge base and keeping it up-to-date so that customers, prospects, and employees can find information quickly and easily.
Discusses ways to increase your team's productivity, such as using better collaboration tools, having shorter meetings, and tracking your team's performance.
Discusses the ways a call center dashboard can help you improve the quality of customer service you provide to potential customers.
Discusses how to get the most out of your call center software by choosing the right communication channels, integrating your CRM, using contact center analytics, and more.
Discusses several ways companies can increase productivity, including mastering time management, eliminating paper, setting goals, and using a conference calling platform.
Discusses ways to improve your customer effort score and overall customer satisfaction by streamlining support channels, assessing your current processes, and making it easy for the customer, etc.
Discusses the benefits of a work from home call center.
Discusses five ways to build an effective business network, including using social media, focusing on helping others, and networking every day.
Describes how session initiating protocol (SIP) trunking equipment can benefit your business, including increased reliability, easier scalability, and cost-savings, among others.