Wordsmith, B2B copywriter, and certified content marketing specialist with a knack for writing SEO content about business, finance, and marketing
Article discussing how chatbots can help you grow your business by enhancing customer service, improving productivity, reducing costs, and helping you take a proactive approach.
Discusses how agents and chatbots combined can create a transformative customer experience and enhance customer care.
Discusses four ways to grow your business by using social media, content marketing, and a good POS software to streamline sales.
Discussing how a cloud contact center can benefit your business including reduced IT costs, enhanced customer experience, and scalability.
Discusses how migrating certain services to the cloud can improve your business through increased flexibility, reduced IT costs, improved reliability, better collaboration and easy integration.
Discusses how best to set up a customer support department that's efficient and that sets you up for success.
Discusses several benefits of implementing a BT (business text) messaging service for your agents and your customers.
Article discussing the top five benefits of outsourcing, including cost-savings, flexibility, and scalability.
Discusses what the impact of rising fuel costs will be as well as what the future of the freight transportation industry looks like.
Article discussing eight ways to save yourself some time and money when you're thinking of hiring an external consultant.
Discusses how to use unified messaging to streamline business communications using a UCaaS platform.
Discusses how unified messaging services (UMS) can streamline business communications using tools like video conferencing, mobile apps, and virtual meetings.
Describes how unified messaging can improve business communications by providing features like call answering, auto attendant, and voicemail preview.
An article comparing the differences between VoIP and landline phone systems for business communications, helping you determine the best choice for you.
Discusses how AWS (Amazon Web Services) VoIP gateway can simplify overall business operations with features like online meetings, business SMS, online administration, and auto attendant, among others.
Discusses what a non-fixed VoIP phone number is and how it can boost business communications both internally and externally.
Discusses what to look for when searching for an affordable VoIP service (such as call recording, call waiting, and auto attendant), as well as what to avoid.
Discusses the top five benefits of outsourcing customer service for small and medium-sized businesses using CCaaS, UCaaS, and VoIP solutions.
How using business text messaging using a platform like a unified communications as a service (UCaaS) platform can improve both the customer and the agent experience.
Describes how integrating Office 365 Unified Messaging with your current UCaaS provider can benefit your business through increased productivity.
Describes how you can use Virtual Office analytics to identify and process unreturned calls in IPBX so you don't lose out on potential sales.
Discusses how to fill out a bill of lading, a legal document that must be filled out before a freight shipment is hauled.
Blog post describing how business owners are turning to digital tools - like email marketing, CRMs, materials estimators, and social media - to save time.
Covers the ways a company messaging application can improve productivity and team collaboration.
Discusses why instant messaging is outdated and why unified messaging is a better alternative for your business.
Discusses five ways to boost business relationships, including serving more than you sell, being consistent, and finding ways to share useful knowledge.
Discusses how best to handle privileged communications using cloud-based solutions, like CCaaS, UCaaS, and VoIP.
Discusses the ways technology has influenced today's online customer experience, making it easier to shop online.
Discusses the benefits of contact center speech analytics and how it can enhance the customer experience, as well as customer service.
Discusses the benefits of a customer journey contact center and how it enhances the overall customer experience.
Describes what a contact center services learning module is and how it can improve the customer experience (CX).
Discusses the importance of establishing a knowledge base and keeping it up-to-date so that customers, prospects, and employees can find information quickly and easily.
Discusses ways to increase your team's productivity, such as using better collaboration tools, having shorter meetings, and tracking your team's performance.
Discusses the ways a call center dashboard can help you improve the quality of customer service you provide to potential customers.
Discusses how to get the most out of your call center software by choosing the right communication channels, integrating your CRM, using contact center analytics, and more.
Discusses several ways companies can increase productivity, including mastering time management, eliminating paper, setting goals, and using a conference calling platform.
Discusses ways to improve your customer effort score and overall customer satisfaction by streamlining support channels, assessing your current processes, and making it easy for the customer, etc.
Discusses the benefits of a work from home call center.
Discusses five ways to build an effective business network, including using social media, focusing on helping others, and networking every day.
Describes how session initiating protocol (SIP) trunking equipment can benefit your business, including increased reliability, easier scalability, and cost-savings, among others.
Article discussing five ways to handle seasonal web traffic bursts, including implementing SaaS contact center solutions, efficient forecasting strategies, and cloud bursting.
Discusses the benefits of working for a corporation as opposed to a small business, or freelancing.
Discusses outsourcing best practices, including how to know when outsourcing customer makes sense and when it doesn't, and the keys to successful outsourcing.
Article discussing ways to streamline online customer support, such as automation and chat bots.
Article on several ways to improve workplace productivity.
Article discussing various ways to boost your customer experience using technology.
Article on reasons hackers target small businesses as opposed to large corporations.
Blog post on writing persuasive web copy to increase sales for my website, Shanea's Web Copy.
Discusses how the new e-commerce customer journey requires an omni-channel approach to marketing via social media, mobile apps, and interactive voice response (IVR).
Blog post about how creating a constant social presence on social media sites like Facebook, Instagram, and Twitter can help your business in a number of ways.