Wordsmith, English aficionado, authoring creative copy that kills the competition
Discusses how to get the most out of your call center software by choosing the right communication channels, integrating your CRM, using contact center analytics, and more.
Discusses the ways a call center dashboard can help you improve the quality of customer service you provide to potential customers.
Discusses ways to increase your team's productivity, such as using better collaboration tools, having shorter meetings, and tracking your team's performance.
Discusses several ways companies can increase productivity, including mastering time management, eliminating paper, setting goals, and using a conference calling platform.
Discusses outsourcing best practices, including how to know when outsourcing customer makes sense and when it doesn't, and the keys to successful outsourcing.
Discusses five ways to build an effective business network, including using social media, focusing on helping others, and networking every day.
Article discussing five ways to handle seasonal web traffic bursts, including implementing SaaS contact center solutions, efficient forecasting strategies, and cloud bursting.
Discusses the benefits of a work from home call center.
Article discussing ways to streamline online customer support, such as automation and chat bots.
Article on several ways to improve workplace productivity.
Article discussing various ways to boost your customer experience using technology.
Discusses the benefits of working for a corporation as opposed to a small business, or freelancing.
Discusses ways to improve your customer effort score and overall customer satisfaction by streamlining support channels, assessing your current processes, and making it easy for the customer, etc.
Blog post on writing persuasive web copy to increase sales.
Discusses tips for giving your sales a boost by getting the best out of social media, holding contests, and reading business books, etc.
Article detailing why the traditional customer journey map is dead and what's replaced it.
Article on the most important things to consider when promoting your small business.
An article discussing the KPIs small and medium sized businesses (SMBs) should be tracking by industry.
An article about using SEO to boost web traffic for a cannabis business.
Blog post on content marketing for financial services companies.
Blog post about SEO marketing and why it's beneficial for any business.
Article on how time impacts perspective and why it affects the economy.
Article discussing the steps parents can take to protect their family's finances.
Discusses the impact car accidents have on the environment and what you can do to prevent them. For Esurance.
An article on how to plan for retirement in your 30s.
Article on reasons hackers target small businesses as opposed to large corporations.
Published article (AOL Travel) about how to spend the day in Myrtle Beach with children.
An article on traveling to Baltimore, MD with teens - published by AOL Travel.
Article on traveling to Charleston, SC with tweens - published by AOL Travel.
Article on camping in Point Pelee National Park published by Livestrong.com.
Hotels in East Manhattan, NYC
A review of an Italian restaurant on the Atlantic City Boardwalk called Flames.
Year-round RV Parks in Indiana.
The client asked for an article about RV Resorts in Alabama & Georgia.
The client wanted an article about RV Park Resorts in Minnesota.
Client wanted an article about Private RV Parks in Georgia.
Discusses how to comply with the Federal Information Security Act if you run a federal or state agency, or a private business working with a federal agency.
Discusses the ways artificial intelligence is part of our everyday lives, such as through Netflix, iPhones, mobile check deposit, etc.
Discusses amazing new technology upgrades to consider for your outdoor living spaces, including a top-of-the-line camera security system.
An article about the unique needs of global and international real estate clients.
Articles discussing a few ways to stay healthy during stressful times.
Web copy on the best kabob recipes.
Web copy on best recipes for winter vacation.
Web copy on the top 15 Mediterranean recipes.
Web copy for the best recipes for one pot meals.