Objective I believe that learning is continuous process and practice makes one perfect. Smart work, dedication, positive attitude, good grasping power & capability to explore on my own (provided by proper support and direction) are my tools for success. My objective is to obtain a responsible and a challenging position where my potential and skills prove beneficial for the growth of the organization. Professional Skills • I have effective written & verbal communication skills. • I have worked on software like MS Office, Tally, HMS, Athithi, Djubo, Axis Rooms & IDS. • I have proactive attitude and find positive ways to stimulate and engage with people. • I am enthusiastic and work in order to increase the level of customer satisfaction with confidence. • I am presentable, informative and ready to assist. I work with patience, conviction, sincerity & flexibility. • I believe in team work and always ready to be a part of a successful team. Current Job Profile • Ensure smooth and efficient operations through well organised reservation system. • Managing Room Reservation, Safari Bookings, Sightseeing and Transfer Services. • Maintaining Guest’s Database, Record of Advance payments, Credit limit for Selected Companies. • Participate in Travel Trade Fairs to get an intrinsic knowledge of travel market. • Prompt and Effective Communication via E-mail, Telephone & Social Media. • Implementation of Hotel Policies, Promotional Offers, & Special Rates. • Arrangement of Corporate Meetings, Conferences, cocktail parties & musical events. • Responsible for maintaining B2C Rates and Inventory flawlessly across all Online Portals. • Strategically managing rates positioning within comp set reviewed in daily sales call. • Follow methods of optimum selling by creating Sale Promotions through mailers, campaigns, and special deals on online portals and maintaining rate disparity at the same time. • Manage annual contract of special rates to travel agents and their categorisation based on volume of business. • Consistently maintain pricing strategy according to the period of high and low demand in order to increase Occupancy, ADR and Rev Par. • Analyze change in market trends and fulfil customer demands to increase revenue over benchmark. • Proper Communication with Sales & Marketing Team and co-ordination with other departments like Accounts & Front Office. • Monitor & Co-ordinate VIP & Group Check-ins and Check-outs. • Develop and maintain effective business relationship with Travel Agents, Corporate Companies, Repeat Clients. • Supervising the Reports – Flash Report, Occupancy Forecast, BOP Report, Segment-wise and Category-Wise Revenue Report, Day End Report. • Provides and ensures high quality guest services. Receives and resolves guest complaints in a manner consistent with company policy and SOPs. • Dealing with Guest’s Feedback and managing comments on social networking sites and online portals.