Connie Harrington

Content and Communications All-Star.

Content strategy consultant, freelance writer, and ghostwriter with 15+ years of experience. Expertise across 5 continents. Focus areas include: leadership, strategy, B2B, IT, customer experience, and employee engagement.
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Published Content

31
customerthink.com
5 Expert Tips to Gain More Customer Feedback
June, 21 2018
customerthink.com
3 Strategies to Keep a Human Focus in Customer Experience
May, 7 2018
customerthink.com
Article
5 Key Lessons About Emotions and Customer Experience
February, 14 2018
customerthink.com
Article
Why Consistency Matters in Customer Experience
February, 3 2018
etouchpoint.com
Article
3 Best Practices to Manage Negative CX Feedback
January, 31 2018
polly.ai
Article
Is your company culture increasing employee motivation?
January, 3 2018
etouchpoint.com
Article
3 Strategies to Keep a Human Focus in Customer Experience
August, 1 2017
etouchpoint.com
Article
5 Key Lessons About Emotions and Customer Experience
June, 13 2017
etouchpoint.com
Article
Are Your Customers Secretly Unhappy with Your Brand?
April, 6 2017
etouchpoint.com
Article
7 Steps to Fix a Broken CX Metrics Program
March, 23 2017
etouchpoint.com
Article
5 Small CX Actions That Can Yield Big Results
March, 13 2017
customerthink.com
Article
3 CX Metrics You Should Be Tracking
February, 16 2017
customerthink.com
Article
Closing the Gap Between CX Aspiration and Reality
February, 9 2017
etouchpoint.com
Article
4 Expert Insights on Customer Experience for Power & Utilities
October, 31 2016
etouchpoint.com
Article
How Customer-Obsessed Brands Engage Employees
October, 10 2016
etouchpoint.com
Article
3 Inspiring Stories of Visionary CX Leadership
September, 6 2016
blog.1-page.com
Article
The Cheat’s Guide to Candidate Engagement with These Hot Social and Messaging Apps
April, 20 2016
etouchpoint.com
Article
How CX Leaders Motivate and Reward Employee Excellence
March, 14 2016
skycreek.com
Article
HBR Study on Employee Engagement
February, 3 2015
skycreek.com
Article
Forrester: Proactive Customer Contact is Essential
January, 13 2015
skycreek.com
Article
Why Brands Need Strong Employee Enagement
January, 9 2015
skycreek.com
Article
Is Your Front-Line Team Embodying Your Brand?
January, 5 2015
skycreek.com
Article
Every Brand Needs Multichannel Customer Contact
January, 2 2015
customerthink.com
Article
10 Need-to-Know Customer Dissatisfaction Stats
December, 28 2014
customerthink.com
Article
3 Musts for Your 2015 VoC To-Do List
December, 21 2014
jumpfactor.net
Article
The Merger of Sales and Marketing for Professional Services Firms
December, 24 2015
blog.smarp.com
Article
How to Make Social Recruiting a Company-Wide Effort
March, 23 2017
etouchpoint.com
Article
Which Feedback Gathering Channels Are Right for Your CX Program? [Infographic]
March, 7 2016
customerthink.com
Article
How Customer Experience Ties to Revenue
December, 5 2014
etouchpoint.com
Article
3 Reasons Why You Need to Adopt SMS Surveys
March, 23 2016
etouchpoint.com
Article
The 4 Phases of Closed Loop Alerting Maturity, Part II
February, 29 2016
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