Content Marketing Strategist l Freelance Writer
Blog posts that outlines essential elements retailers need to have to deliver a good customer experience.
Blog post detailing the key elements of conversation and how to engage customers in genuine pre-sales conversations online.
Blog post featuring a case study on conversational marketing.
This blog post explains why and when use proactive outbound notifications to keep customers informed.
Whitepaper on client experience for salon and spa owners.
Whitepaper comparing mystery shopping and register receipt surveys.
This blog post explains why small businesses need to put strong CX foundation in place early on.
This blog post describes the four stages companies go through in their efforts to collect and close the loop on customer feedback.
This article explains why companies must use text surveys to collect customer feedback.
This article details research that proves the link between customer experience and revenue.
This blog post and infographic explains popular CX feedback gathering channels.
This article discusses key steps in establishing a voice of the customer (VoC) program.
This article shares 10 critical statistics that demonstrate why it's essential to manage negative customer feedback.
This blog post explains why every customer-facing employee should be a brand ambassador.
This blog post tells the story of visionaries who always put customer needs first.
This blog post provides advice on how to make your CX vision a reality.
This blog post details three essential CX metrics that every company should know.
This blog post details small, incremental actions that can take CX programs to the next level.
This blog post explains why companies must stay in touch with customers via multiple contact channels.
This blog post explains why customer experience is gaining momentum in the power & utility industry.
This blog post provides advice on customer experience measurement.
This blog post discusses how business can uncover hidden pockets of negative customer sentiment.
This blog post advises companies on how to address negative feedback from customers.
Article on the importance of delivering consistent customer experiences.
Advice to companies on keeping a human focus in digital interactions.
Tips for companies that want to gather more customer insight.
Blog post that provides advice on being a good leader.
This blog post provides ideas on using customer feedback to motivate employees.
This blog post explains why companies must focus on employee engagement.
This blog post reviews Harvard Business Review research on the importance of employee engagement.
This post provides case studies of three well-known brands that prove that employee happiness improves customer happiness.
Tips for businesses who want to involve employees in recruiting candidates via social media.
Article on the link between an organization's culture and employee motivation.
Blog post on conversational marketing that details the difference between online pre-sales and post-sales customer care.
Blog post on interactive content ideas for small business owners.
Blog post on critical features for medical practice websites.
This blog article provides photo-editing tips for bloggers and small business owners.
This blog post provides advice on starting an Instagram account.
This blog post provides SEO tips for photographers who want to increase their exposure online.
This post provides insights on tools for building a powerful, active social media presence.
This blog post offers ideas on how to market and sell professional services.
This case study describes how document management solutions transformed a university's admissions process.
Web copy for social and emotional learning (SEL) solutions provider to K-12 school districts.
This case study explains how document management improved operations for a large K-12 school district.
This blog post provides advice to school districts seeking to engage parents in social and emotional learning (SEL) initiatives.
This blog post tells the story of five women who have made a difference in K-12 education.
This blog post outlines why it's essential to get teachers on board with social and emotional learning (SEL) programs