• Creative writing • Microsoft Office • Research • Flexibility and Adaptability • CAT tools • Community Management • Customer Service • Social Media Tools • Complaint Handling
Languages English German French Spanish Awards Monthly Star Award August - 2019 Excellent Personal Contribution Award January - 2018
Sturnisary To work in a highly professional and competitive environment where I can learn and share my skills that will help the organization growth. Skilled communicator, experienced in managing customer relations on social media platforms.
Experience Community Manager/Copywriter Mark-forged -Chicago Nor 2018 - Present • Customer support service - managing customer inquiries of all kinds using working knowledge of 3D printing technology and products offered on the marketplace, ensuring adherence to company's policy and voice
• Content creation - writing engaging and informative descriptions and technical characteristics for each 3D printing model's page on the website •
Management of social media presence on Facebook, Instagram, Twitter, YouTube, Quora etc. • Writing marketing copy for email newsletters, social media platforms, press releases and other promotion materials Copywriter United Health Group - New York Sep 2015 - Jul 2018 • Responsible for conducting research and writing content on a company products. • Assessment of pupils' home assignments in English • Correction and commenting upon mistakes, further explanation of material that needs to be revised via online chats • Preparation of weekly home assignments for pupils aged 7-16 y.o. based on the yearlong school curriculum
Education Master's Degree in English University of Maryland Baltimore County Sep 2017 - Feb 2018 Bachelor of Arts (English) California State University - Chico, California Sep 2013 - Jun 2017