Specializing in content strategy, cybersecurity docs, implementing and leading in content & everything knowledgebase, docs-as-code & content in open source git platforms, product marketing, public speaking, and education
I'm a highly technical writer and documentation manager and content strategist, which means I know how to: *Write for developers, and also less technical readers *Scale for hyper-growth *Work on projects based on agile, waterfall and anything in between - including CI/CD *Deeply understand the developers' workflow while also understanding the business and use cases for any product *Plan, execute and manage full technical content scope: videos, online documentation, printable information, onboarding materials for internal and external stakeholders/clients *Determine next steps and content strategy based on data-driven analytics, roadmaps, alignment with R&D/Product etc. *Communicate with and understand customer's and their needs; implement document improvements accordingly *Focus on readability and accessibility *Implement and oversee information architecture and related tools - authoring, publishing, storing, collaborating *Collaborate in rolling out and onboarding of any content-related/overlapping projects: implementing a central repository; rolling out processes across groups *Collaborate across a variety of information platforms: Intercom, Salesforce, Zendesk, Hubspot, WordPress, native tools and more *Strictly maintain company security policies on the "information front" - ensuring groups, roles, permissions etc. are properly used and maintained *Edit HTML, CSS and JavaScript and overall, independently troubleshoot for advanced tooling challenges *Work with the different documentation methodologies available, based on the right fit: DITA, Docs ad code, traditional documentation etc.
Blog Post, Social Media, Website Copy, Product Description, Case Study, Ad/Promotional Copy, Direct Mail, Email Newsletter, Script, Corporate Video, Product Video
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University of Chicago, Bachelor of Arts
University of Liverpool, MA in Applied Linguistics