Rachel Cheyfitz

Content Strategist, Copy Editor, Copywriter, Editor, Ghostwriter, Technical Writer, Writer, Managing Editor

Specializing in content strategy, cybersecurity docs, implementing and leading in content & everything knowledgebase, docs-as-code & content in open source git platforms, product marketing, public speaking, and education

I'm a highly technical writer and documentation manager and content strategist, which means I know how to:
*Write for developers, and also less technical readers
*Scale for hyper-growth
*Work on projects based on agile, waterfall and anything in between - including CI/CD
*Deeply understand the developers' workflow while also understanding the business and use cases for any product
*Plan, execute and manage full technical content scope: videos, online documentation, printable information, onboarding materials for internal and external stakeholders/clients
*Determine next steps and content strategy based on data-driven analytics, roadmaps, alignment with R&D/Product etc.
*Communicate with and understand customer's and their needs; implement document improvements accordingly
*Focus on readability and accessibility
*Implement and oversee information architecture and related tools - authoring, publishing, storing, collaborating
*Collaborate in rolling out and onboarding of any content-related/overlapping projects: implementing a central repository; rolling out processes across groups
*Collaborate across a variety of information platforms: Intercom, Salesforce, Zendesk, Hubspot, WordPress, native tools and more
*Strictly maintain company security policies on the "information front" - ensuring groups, roles, permissions etc. are properly used and maintained
*Edit HTML, CSS and JavaScript and overall, independently troubleshoot for advanced tooling challenges
*Work with the different documentation methodologies available, based on the right fit: DITA, Docs ad code, traditional documentation etc.
Content Types
Blog Post, Social Copy, Website Copy, Product Description, Case Study, Ad/Promotional Copy, Direct Mail, Email Newsletter, Script, Corporate Video, Product Video
More Information
University of Chicago, Bachelor of Arts
University of Liverpool, MA in Applied Linguistics
Tel Aviv-Yafo, Israel|Hebrew

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